Assistant Chinese Restaurant Manager

About the role: 

Plan, organize, control and direct the work of employees in the Hotel’s Chinese Restaurant while ensuring guest satisfaction. This role is part of Chinese Restaurant department, reporting into Chinese Restaurant General Manager. 

What you will do: 

• Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors in the Hotel’s Fine Dining Restaurant to ensure that established cultural and core standards are met with long-range strategic planning for outlet operation.  

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. (20%) 

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner. 

• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. 

• Attend regular operational meetings to ensure effective coordination and cooperation between departments. 

• The ability to aid each Department Head in giving the necessary training to their staff and to assist them in it. 

• To develop creative and attractive setup presentations for potential clients. 

• To ensure spot up-selling to maximize the departmental revenue. 

• To supervise the execution of Restaurant according to guest’s desire and to ensure the highest standards of food, beverage and service is offered. 

• To review all Restaurant Operation orders and daily and weekly Restaurant sheets to ensure accuracy in content. 

What you bring: 

• A minimum five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience, is required. 

• Mandarin Speaking is required. 

• Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job. 

• Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job. 

• Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software. 

• Logic, eye for details, approachable and willing to help 

• Has proven ability to manage multiple priorities with lean resources while delivering high-quality results 

• Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation 

• Has a positive attitude with a generous and uplifting team approach 

• Has the ability to anticipate and prioritize the needs of the guest proactively 

• Is energetic and has a professional approach to his/her craft 

• Flexible with his/her schedule with the ability to work all shifts, weekends and holidays 

What we offer: 

• Competitive Salary, wages and benefits  

• Excellent Training and Development opportunities 

• Complimentary Accommodation at other Four Seasons Hotels and Resort 

• Complimentary Dry Cleaning for Employee Uniforms 

• Complimentary Employee Meals 

• Employee activities 

Schedule & Hours: 

• This is a full-time position 

• The working hours will primarily by department, ability to work all shifts, weekends and holidays 

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