Assistant Restaurant Manager, The Merchant Room

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Assistant Restaurant Manager will assist the Restaurant General Manager oversee operations at The Merchant Room, a refined French-American steakhouse created in partnership with award-winning Chef Gavin Kaysen.

The Merchant Room blends classic steakhouse tradition with French-inspired culinary artistry, offering a sophisticated dining experience in an elevated setting. The ideal candidate is a hospitality-driven leader with a deep appreciation for fine dining, a strong command of service excellence, and the ability to lead a team in delivering a polished, memorable guest experience.

- Assist the Restaurant General Manager select, train, evaluate, lead, motivate, and manage all restaurant employees, including supervisors and assistant managers, to ensure adherence to cultural and service standards. Contribute to long-range strategic planning and operational success.

-Maintain a strong presence in the restaurant, providing team recognition, fostering positive guest interactions, and addressing guest concerns, complaints, or special requests with professionalism and care.

-Ensure the quality and presentation of all food items and ingredients and provide expert knowledge of wine and spirits in a refined dining environment tailored to breakfast, lunch, and dinner service.

-Collaborate closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated wine lists, ensuring high product quality at a fair price. Attend regular meetings to promote effective interdepartmental coordination.

-Assist in managing labor and operating expenses through effective scheduling, accurate budgeting, strategic purchasing, inventory control, and strong cash management practices.

-Regularly inspect the restaurant’s physical condition and equipment, recommending and implementing improvements to uphold operational and aesthetic standards.

-Assist with the service of beverages to guests, ensuring prompt and professional delivery that enhances the overall dining experience.

-Support the seating of guests, helping to manage flow and ensure a welcoming and organized arrival experience.

-Assist with the cleaning and maintenance of operational areas, ensuring a clean, safe, and inviting environment for both guests and team members.

- College degree preferably specializing in hotel/restaurant management or equivalent experience is required.

- Two to three years previous experience in a supervisory or assistant manager position in Food and Beverage.

- Strong leadership and conflict-resolution skills

- Excellent communication and interpersonal abilities

- Ability to manage multiple priorities in a fast-paced environment

- Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.

- Requires ability to operate computer equipment and other food and beverage computer systems.

- Ability to read, write, and speak English.

- This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts.

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

*Lucrative salary!

*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

*Time off plans starting on the day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment!

*Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.