E-Commerce Key Account Manager (Manila)

We are searching for a friendly and client-focused client relationship manager to develop good relationships with customers by collecting and evaluating feedback to improve our services. The management of complaints and making sure they are sent to the right department for change implementation fall within the purview of client relationship managers.

• Build and maintain strong relationships with sellers, owners, and representatives

• Collaborate initiatives and progress with internal and external stakeholders

• Oversee assigned accounts, including negotiating deals, store optimization, and campaign participation to boost online store sales

• Prepare reports on account status

• Monitor and analyze the performance of the set KPIs and deliver reports to management.

• Bachelor's degree 

• Excellent communication skills and customer service skills

• Proficient in Microsoft Excel

• 1-2 years experience in Ecommerce platforms such as Shopee& Lazada

• Highly skilled in problem / solution analysis

Klaiya is an advertising agency that specializes in brand and performance marketing, E-Commerce Services, and influencer Marketing. We are the center of excellence that helps businesses establish and develop their online presence and brand awareness. With a pool of Marketing Gurus, E-Commerce Experts, and Out-of-the-box creatives, we are certainly one of the leading digital marketing solution providers in the Philippines.

Nestle | Unilever | URC | Coca-Cala | Monde Nissin |Del Monte 

Mega Prime Food | Xiao Mi | Infinix | Unilab | Lock&Lock