Account Manager

Over the last few years, Lendsqr has been revolutionizing how everyone can get loans easily by helping lenders with the technology, data, and services they need to launch their digital lending at scale.

Top digital lenders like Kredi Bank, Urgent10k, Irorun, and even Sterling Bank now depend on Lendsqr to power their lending systems.

But we cannot do all these without committed and incredibly smart people who share the same passion and vision for Africa. We need you. Join us!

Responsibilities

1. Be the primary point of contact and build long-term relationships with customers

2. Help customers through email, phone, online presentations, screen-share, and in-person meetings

3. Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors

4. Ensure the timely and successful delivery of our solutions according to customer needs and objectives

5. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

6. Forecast and track key account metrics

7. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

8. Monitor and analyze customers' usage of our product

9. Responsible for working with the Sales team to onboard and integrate new clients, and developing existing client relationships

10. Liaise between the customer and internal teams

Requirements

1. Minimum of a 2:1 degree in Engineering, Business Management, or any other relevant field

2. 1 to 2 years of work experience as a product manager, product specialist, sales associate, customer support rep, or any other associated field. 

3. Strong knowledge of fintech and technical products.

Competencies/Skills

1. Excellent interpersonal skills

2. Excellent verbal and written communication skills

3. Must be detail-oriented and a quick learner

4. High analytical and problem-solving skills

Compensation Structure

1. Base pay.

2. Incentive pay.

3. Data allowance

4. Other company benefits as defined by policy.