Account Manager TELUS Health – Employer Solutions (segment SMB)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Client Retention and Renewal

• →Manage and execute renewal strategies for existing small and medium business clients to ensure high retention rates and customer satisfaction
• →Build and maintain strong relationships with key decision-makers to secure contract renewals and long-term partnerships,

Organic Growth Management

• →Identify and capitalize on expansion opportunities within the existing customer base
• →Develop and implement account growth strategies to increase revenue through upselling and cross-selling TELUS Health solutions
• →Conduct regular business reviews with clients to understand evolving needs and position relevant solutions

New Customer Acquisition

• →Drive new business growth through targeted campaigns and qualified leads generated by various TELUS business units
• →Develop and execute sales strategies to convert prospects into customers within the small and medium business segment
• →Collaborate with marketing and business development teams to optimize lead conversion rates  

• University Degree in business or marketing
• Experience in the Groups Benefits sector, Employee Assistance Programs industry and/or HR solutions would be a strong asset
• Min 3 years of stable and successful B2B Sales or Key Account Management experience
• Proven sales track record in meeting or exceeding organizational goals
• Ability to work independently in a dynamic, fast-paced environment
• Desire and dedication for a long-term professional career
• Superb and polished presentation skills including the ability to develop and effectively deliver presentations in person, or virtually, to groups
• Capable of adapting sales strategies to current sales trends, market demands, and company goals
• Disciplined with a passion, and must be able to build, expand, and solidify professional relationships with new and existing brokers, consultants, and our partnerships
• Ability to establish and maintain effective working relationships with external customers
• Effective time management, organization, and prioritization skills
• Bilingual, French and English

Une connaissance avancée de l'anglais est requise, car vous serez appelé(e) sur une base régulière à interagir en anglais avec des parties externes (par ex. clients, fournisseurs ou partenaires externes); à interagir en anglais avec des parties internes (par ex. collègues ou parties prenantes); et à travailler dans un environnement informatique anglais dans le cadre des tâches liées à ce poste dont la portée est nationale.

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.