Senior Account Manager

About Us

Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sell side, corporate and academic sectors.  

Our platform, rich in intellectual property and supported by a rapidly expanding global team, ensures we remain at the forefront of our industry. With the backing of Francisco Partners, a prominent global tech investment firm, we operate as a truly international company. Our headquarters are based in London, with key offices in Gothenburg, Malmö, Poland, Lisbon, Hong Kong, and New York.

Job Overview

Macrobond is seeking a customer-focused and results-driven Enterprise Account Manager to join our Continental European team. In this key role, you will be responsible for nurturing and growing relationships within a portfolio of strategic accounts. Acting as a trusted advisor, you will collaborate with clients to understand their needs, deliver tailored solutions, and drive account growth through upselling and cross-selling opportunities. This is an exciting opportunity to play a vital role in Macrobond’s continued expansion as we strengthen our partnerships with some of the most prominent organizations in the France & Benelux territory.

Job Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned strategic accounts, fostering deep and trusted relationships with key stakeholders.
• Account Growth: Develop and execute account plans to drive revenue growth by identifying upsell and cross-sell opportunities within your portfolio. Leverage Macrobond’s data solutions to meet client goals and expand usage.
• Consultative Engagement: Partner with clients to understand their business challenges and objectives, proactively offering solutions that align with their needs. Conduct regular check-ins and review sessions to ensure client satisfaction and engagement.
• Sales Collaboration: Work closely with the enterprise sales team to execute account strategies, align on revenue goals, and maximize opportunities across the client base.
• Customer Success Coordination: Partner with the Customer Success team to monitor account performance metrics, such as platform adoption, customer satisfaction, and renewal rates. Leverage their insights to identify areas for growth, address potential risks, and implement action plans to enhance client outcomes.
• Internal Coordination: Collaborate with marketing, product, and customer success teams to deliver a seamless client experience. Share insights and feedback to refine Macrobond’s offerings and support future growth.

Required Qualifications and experience:

• Experience: 3–4 years of experience in account management or sales roles, or 5+ years in customer success with a strong focus on strategic account growth. Previous experience managing a revenue-related quota is essential.
• Background: SaaS experience is required, with a demonstrated understanding of the complexities involved in managing enterprise accounts and delivering tailored solutions.
• Track Record: Proven success in growing existing accounts through upselling and cross-selling, ideally in a consultative sales environment.
• Tools Expertise: Experience using Salesforce and other CRM platforms to manage accounts and track performance.
• Language: Fluency in French

What You’ll Bring

• A consultative sales approach with strong persuasion and communication skills. You should be adept at articulating value propositions and navigating objections from multiple stakeholders.
• Exceptional relationship-building skills, with a natural ability to earn trust and establish long-term partnerships.
• Outstanding organizational skills, capable of managing multiple priorities and tasks in a fast-paced environment.
• A collaborative mindset, thriving both as part of a team and working independently.
• Professionalism and integrity, with a customer-centric mindset that prioritizes client satisfaction.
• The ability to quickly learn and understand new concepts. While financial literacy is a bonus, curiosity and a willingness to learn about economic and financial data are key.

What do we offer

• Private medical insurance, inclusive of dental, vision, and hearing 
• Life insurance 
• Company pension scheme, with a strong employer contribution 
• Gym discounts 
  
• 25 days holiday per annum 
• 2 Macrobond days to use per annum for volunteering  

Our commitment to Diversity

At Macrobond, diversity, equity, and inclusion are fundamental to our culture and success. We are committed to fostering an environment where all individuals are respected, valued, and empowered to contribute their unique perspectives.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

By joining our team, you become part of an organization that believes diversity drives innovation and strengthens our collective performance. Apply today and be part of our ongoing journey of growth and inclusion.

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Apply today and become part of our exciting journey!