Business Development Center Manager - Freelance, Remote

About the Client
A fast-growing automotive dealership group that centralizes lead generation through a remote BDC (Business Development Center). They blend data-driven processes with hands-on sales coaching to drive showroom traffic and vehicle sales. The organization values high-performance teams, measurable results, and strong alignment between remote BDC staff and on-site Sales Managers.

Why does this role exist?
The company is building a high-performing BDC function to increase appointment set/show rates, tighten CRM lead management, and improve conversion from inbound and outbound channels. They need a hands-on BDC Manager to own day-to-day operations, hire and coach two BDC reps, and establish KPIs, reporting, and process discipline. This role will ensure consistent execution, optimized scripts and call flows, and tight coordination with sales and service teams to accelerate revenue.