Lead Client Solutions Engineer

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics.  Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers . 

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence. .

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

The Project Delivery and Technical Support Specialist will own the delivery of projects to Symphony's client base across APAC. This role spans the full client lifecycle, from RFP and pre- sales architecture through to post-deployment troubleshooting, and includes design and implementation of advanced voice network solutions, along with ongoing mentorship for the professional services team.

Responsibilities:

Project Delivery

• Own end-to-end project delivery for APAC clients
• Lead the RFP process, ensuring appropriate responses and documentation
• Manage regional quoting, with quotes passed to the UK Professional Services team

Technical Support and Troubleshooting

• Resolve complex issues for customers on-site and remotely
• Support lab setup, integration testing, and configuration of Symphony products
• Design, architect, and implement advanced voice network solutions
• Review customer network and firewall/proxy setups for Cloud9 integration
• Provide backup support to client services and technical support as needed

Mentorship and Team Support

• Mentor and upskill the professional services team
• Assist with onboarding and training of new team members

Pre-Sales and Post-Sales Support

• Ensure smooth transitions from sales through to deployment
• Collaborate with Support, Development, and DevOps teams to resolve issues
• Enhance the customer experience across the full implementation lifecycle

Required Qualifications:

• Professional experience in IT implementation, networking, and technical support
• Prior experience in a professional services or solutions engineer role with pre/post-sales scope
• Strong customer-facing skills with excellent verbal and written communication
• Experience troubleshooting voice, networking, telephony, recording, and UCC technologies (SBC, SIP, VoIP)
• Knowledge of SIP, RTP, and VoIP architectures
• Experience designing, configuring, and maintaining Oracle SBCs (Acme Packet series)
• Cloud environment experience, especially AWS or GCP
• Experience with trading floor support and trader voice implementation (highly desired)
• Technical Skills: voice troubleshooting, AWS/GCP, RESTful API's, Network diagnostics, SaaS delivery, CCNS / CompTIA Net+, SIP / RTP / VoIP, Active Directory, UCC technologies, Oracle SBC's (Acme), MSI Deployment, Firewall / Proxy
• Strong interpersonal skills, able to work effectively with Support, Dev, and DevOps teams
• Problem-solving focus with a commitment to customer satisfaction
• Ability to manage multiple projects and prioritise effectively

Compensation:

• Competitive Salary
• Bonus Plan

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Local events, team building, and development opportunities 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.