Senior Account Manager

The Staff Pad has partnered with a global leader in fine art logistics to identify an experienced and strategic Senior Account Manager. This organization is trusted by collectors, designers, galleries, and auction houses worldwide, delivering high-touch, end-to-end logistics solutions with precision and discretion. This role is ideal for a seasoned professional who thrives in a client-facing, fast-paced environment and brings a strong blend of commercial acumen, operational expertise, and leadership. As a Senior Account Manager, you will serve as a trusted advisor to high-value clients while driving account growth, overseeing complex logistics projects, and mentoring team members. Key Responsibilities Strategic Client Leadership Serve as the senior point of contact for key and high-value client accounts Build long-term partnerships and act as a trusted advisor on logistics strategy Develop a deep understanding of client goals to identify growth opportunities Lead client meetings, presentations, and business reviews Revenue Growth & Account Development Manage and grow a portfolio of strategic accounts Identify upselling and cross-selling opportunities across service lines Support new business development through networking and referrals Contribute to pricing strategy and market positioning Project & Operational Oversight Oversee complex domestic and international logistics projects from start to finish Ensure delivery meets expectations for timeline, budget, and quality Act as an escalation point for operational challenges Coordinate cross-functional teams to ensure seamless execution Financial Ownership & Performance Management Manage account financials including quoting, billing, and cost control Monitor profitability and adjust strategies as needed Meet or exceed revenue targets aligned with senior-level expectations Provide forecasting, reporting, and insights to leadership Compliance & Risk Management Ensure accuracy of regulatory and compliance documentation (CITES, NOAA, U.S. Fish & Wildlife, etc.) Serve as a subject matter expert on international shipping regulations Ensure all deliverables meet legal, insurance, and company standards Leadership & Team Development Mentor and support Account Managers and junior team members Share best practices and contribute to team development Foster a collaborative, high-performance environment Cross-Functional Collaboration Partner with senior leadership on strategic initiatives Collaborate with global teams to ensure service consistency Influence internal processes to improve efficiency and outcomes Quality Assurance & Continuous Improvement Uphold company service standards and brand values Analyze client feedback and implement improvements Lead post-project reviews to drive innovation and operational excellence Qualifications Bachelor’s degree or equivalent experience 7–10+ years of account management experience in fine art logistics, auction houses, design, or luxury services Proven ability to manage large, complex, high-revenue client portfolios Strong commercial acumen with a track record of driving revenue growth and profitability Advanced knowledge of logistics operations, import/export compliance, and pricing strategy Exceptional communication, negotiation, and leadership skills Experience mentoring or leading team members Proficiency in Microsoft Office; experience with HubSpot and Moveware is a plus Why Join This Opportunity? Work with a globally recognized leader in fine art logistics Partner with prestigious, high-value clients Play a strategic role in business growth and client success Collaborative, high-performance environment with strong leadership support