tidiocareer~10d ago

Partnership Manager

Canada·Canada RemoteRemotemid

SalesAccount Manager

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Quick Summary

Overview

Location: Canada, remotely. Contract: B2B Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch.

Requirements Summary

2+ years of experience in B2B SaaS partnerships, Experience with the Shopify ecosystem Strong outbound prospecting skills and experience sourcing new partners from scratch Ability to run commercial discovery calls and persuasive sales presentations…

Technical Tools

b2bsaas

Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.

Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

Currently, we hire over 150 fantastic people.

Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
Represent Tidio at industry events
Own partner onboarding and activation
Build and deepen long-term partner relationships to drive retention and growth
Track partner performance, referrals, and milestone bonuses
Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
Coordinate with Finance to validate payouts and ensure accurate commission processing

Requirements

~1 min read

Strong outbound prospecting skills and experience sourcing new partners from scratch

Ability to run commercial discovery calls and persuasive sales presentations

Experience working against revenue targets and managing partner pipeline

Previous experience in representing the company at industry events, conferences, or fairs

Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking

Remote work model with flexible hours
B2B contract (independent contractor)
26 days off guaranteed in a year
Great development opportunities – company-supported courses and conferences
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Mental well-being program – individual therapy sessions and resources for employees
Sport & wellness benefit or its financial equivalent.
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)
Budget for 1:1 English language classes;

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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