Account Manager-Customer Success

Remotefull-timemid

SalesAccount Manager

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Quick Summary

Key Responsibilities

$80,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $85,000 - $100,

Technical Tools

SalesAccount Manager

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

Responsibilities

~1 min read

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Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity, being a long term strategic advisor to clients
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Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
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Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients
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Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts
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Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
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Work with product and engineering on client feedback loop, bug identification and resolutions
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Work with onboarding and implementation to on-board new acquisition clinics
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Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

4+ years of experience in account management
Bachelor's Degree
Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
Excellent time and process management skills
Experience in developing client facing reports with actionable insights and recommendations
Experience in developing and presenting data analyses and partner business reviews
Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
Interest in client relationship building and willingness to travel for client-facing events
A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

What We Offer

~3 min read

✓100% remote within the USA

✓Medical, Dental, and Vision Insurance

✓Automatic 401k contribution

✓Employee referral program

✓At home office set up

✓Bi-annual company retreats

✓Open vacation policy

✓Equity

✓Monthly team events

✓Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!

✓Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard!

✓It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!

✓Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!

✓If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.