Account Manager I - WCC Title Loans

This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.

This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.

• →Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
• →Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• →Negotiate account payment solutions while maintaining company performance and productivity standard.
• →Maintain accurate notes and records of all communication and actions on customer accounts.
• →Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
• →Conduct skip-tracing activity to generate potential leads on customer or collateral.
• →Review and submit accounts for repossession activity based on mitigating factors.
• →Accountable for reducing delinquency in department.
• →Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
• →Meet quality assurance and productivity standards.
• →Agent will need to be able to handle high volume calls in a fast-paced environment.
  
  

• Excellent communication and negotiation skills
• Willing and able to work a flexible schedule including overtime and weekends
• Ability to multi-task in a fast-paced environment
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
• Good computer and typing skills
• Team player
• Good negotiation skills; excellent telephone etiquette
• General knowledge of Microsoft Excel, and Outlook
• Web navigation and/or web-based applications
  
  

High School diploma or equivalent required.

• Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
• General knowledge of collection, and repossession.
• Auto collection experience preferred
  
  

Westlake Financial is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

https://www.westlakefinancial.com/careers/

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

#CreditCounselor; #DebtCollection; #DebtCollector; #Credit Analysis; #Debt

Job Type: Full-time