Account Manager - Higher Ed

United States·CharlottesvilleNormalmid

SalesAccount Manager

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Quick Summary

Overview

Account Manager, Higher Education Company IntroductionWorldStrides is the global leader in educational travel and experiential learning.

Technical Tools

SalesAccount Manager

Account managers are the primary point of contact for our university partners focused on delivering outstanding customer service. You will develop programs for existing customers which includes itinerary building, negotiation, pricing, proposal creation, and program confirmation. Once a program is confirmed, you’ll handle student and university inquiries about their upcoming travel. You’ll partner with internal departments such as air, visas, sales and global experiences to create a smooth program delivery meeting or exceeding university expectations.

Responsibilities

~1 min read

→Develop an effective rapport with university and organization partners to gain a better understanding of their program needs and strengthen the overall relationship.
→Position yourself as a thought leader for university clients coming to WorldStrides for recommendations and suggestions. 
→Meet and exceed annual retention goals and targets to maximize revenue growth on assigned accounts.
→Consistently manage deadlines and work tasks to ensure key targets are met (registration, ticketing, payment, etc)
→Communicate both internally across teams and externally with clients and partners.
→Create educational travel itineraries across the globe.
→Utilize and maintain WorldStrides' CRM database system, effectively managing the sales and program management process.
→Track, understand and manage the financial aspects of program management.

Requirements

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2+ years' experience in customer service
Desire to work in a fast-paced, challenging environment
A highly self-driven sense of motivation and perseverance
Hunger to grow and openness to learning
Proactive and team oriented
Naturally curious
Problem solver with attention to detail
Logistically minded
Positive and forward-thinking attitude with a strong work ethic
Ability to operate with constantly evolving processes
Strong phone and interpersonal skills
Excellent written and communication skills
Highly organized with strong time management and follow up
Flexible as needed with work hours to accommodate international time differences and seasonal shifts
Ability to travel domestically and internationally (current passport or ability to obtain one)

BA/BS degree preferred
Study abroad or international travel experience
Project management experience

2+ years' experience in customer service
Desire to work in a fast-paced, challenging environment
A highly self-driven sense of motivation and perseverance
Hunger to grow and openness to learning
Proactive and team oriented
Naturally curious
Problem solver with attention to detail
Logistically minded
Positive and forward-thinking attitude with a strong work ethic
Ability to operate with constantly evolving processes
Strong phone and interpersonal skills
Excellent written and communication skills
Highly organized with strong time management and follow up
Flexible as needed with work hours to accommodate international time differences and seasonal shifts
Ability to travel domestically and internationally (current passport or ability to obtain one)

BA/BS degree preferred
Study abroad or international travel experience
Project management experience

This is a remote position within the contiguous U.S., unless within driving distance of a WorldStrides office assuming a hybrid schedule of Tues./Wed./Thurs. in-office.

What We Offer

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✓Fun & driven environment.

✓Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.

✓10 paid floating corporate holidays, 1 paid volunteer day & up to 25 accrued PTO days to start – accrue up to 28 over 3 years, up to 4 mental health days per year, and 5 bereavement days.

✓Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.

✓Opportunities for paid and discounted travel.

✓Flexible work schedule providing on-site, remote, and virtual office opportunities.

✓Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.

✓Fitness Center and café onsite at select locations.

✓Employee Assistance Program (EAP)

✓Paid Parental, Caregiver, and Disability leave.

✓Team Member Discount Program