Key Account Manager

JOB DESCRIPTION – Key Accounts Manager

Sector: Financial Services

Location: Lagos, Nigeria

Reports To: Head, Paga Remit

Experience: Minimum of 2+ years of relevant experience

ABOUT PAGA

Paga is on a mission to enable one billion Africans and millions of SMEs to pay, preserve hard-earned income, participate in global trade, and purchase goods and services at home and abroad. We have built a multicurrency, cloud-based payments and financial services engine that leverages multiple business services built on the same best-in-class infrastructure to serve the ecosystem through three businesses – Paga Engine (Enterprise B2B - www.pagaengine.com); Paga (Consumer - www.Paga.com); and Doroki (SME Retail - www.doroki.com).

Paga has three licenses with the Central Bank of Nigeria – mobile money, international remittance, and a microfinance bank. Paga is headquartered out of the United Kingdom and has operating entities in Nigeria, United States, and Ethiopia. Founded in 2009, Paga now serves millions of users and businesses across Africa and beyond.

ABOUT THE ROLE

The Key Accounts Manager will be responsible for managing and growing existing remittance partnerships across core high-volume corridors, particularly within the US, Africa & Emerging Markets. The role focuses on driving inbound FX flows, increasing transaction volumes, and maximizing revenue contribution from key IMTO and aggregator partners.

The ideal candidate will own partner performance end-to-end, ensuring strong relationship management, identifying growth opportunities within existing accounts, and supporting commercial initiatives that enhance partner value and retention. This role plays a critical part in strengthening Paga’s position across key remittance corridors.

PRIMARY RESPONSIBILITIES

• Manage and grow relationships with existing IMTO and aggregator partners.
• Drive corridor transaction volume and revenue growth across key markets.
• Monitor partner performance and identify opportunities for expansion.
• Support commercial negotiations and partnership renewals.
• Provide monthly corridor performance and insights reports.
• Collaborate with internal teams to optimize partner integration and experience.
• Ensure high partner retention and continuous engagement.

KEY COMPETENCIES

• Account Management – ability to grow and retain key partners
• Relationship Management – strong stakeholder engagement across markets
• Commercial Awareness – understanding of revenue and FX flow drivers
• Negotiation – ability to support and close commercial discussions
• Analytical Thinking – ability to interpret performance data and trends
• Execution – ability to drive results across multiple corridors

KNOWLEDGE AND SKILL REQUIREMENTS

• 2+ years’ experience in Business Development, Partnerships, or Key Account Management
• Experience in remittance, fintech, payments, or banking preferred
• Exposure to cross-border payments or international partner management
• Strong stakeholder and relationship management skills
• Ability to manage enterprise partners across multiple geographies

Click on this link https://paga.bamboohr.com/jobs/ to apply for this job.

We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.