Multinational Issuing Office Specialist

Join us as a Multinational Issuing Office Specialist to make more of your specialist expertise and experience. It’s an opportunity to grow your skills and experience as a valued member of the team.

This role represents AIG from a local level on all aspects of in-country insurance regulations and market practices applied to Multinational Programs. The position functions as the internal facing regulatory Subject Matter Expert and manages servicing for local policies involving higher complexities. 

• Manage service for local policies with higher degree of complexity, ensuring adherence to Service Level Agreements/Key Performance Indicators. Manage all aspects of service delivery for inbound multinational accounts including processing and portfolio management.

• Train and manage support team (Issuing Office (IO) Multinational Coordinator & Issuing Office Multinational Administrator) on outsourced activities related servicing of clients with higher degree of complexity.

• Ensure right level of IO fees received based on work performed in country in relation to assigned accounts.

• Participate in cross marketing efforts to sell non-Controlled Master Program (CMP) products at a local level. 

• Proactively provide intelligence/information to Producing offices with respect to local market changes and trends, legislative, statutory changes and latest advisory rates for all lines of insurance dealt with in country.

• Subject matter expert that liaises with Producing Office underwriter and engages with local Product and/or Legal teams in order to ensure locally compliant policies that reflect local underwriting appetite.

• Monitor and escalate service issues / Be a team resource for the resolution of escalated issues.

• Assist the Producing Office with local policy deal architecture for Complex Risk Transfer/ non-conventional insurance programs.

• Develop and maintain a close working relationship with assigned clients and brokers to ensure that AIG locally meets their needs in a cost-effective way. More generally, acts as an Account Manager for local brokers to help build an effective long-term partnership in conjunction with PO that strengthens AIG’s position.

• Works with the Producing Office Multinational Executive or Coordinator to ensure that service delivery is in line with client’s needs.

• Manage the local servicing relationship for assigned accounts with Program participants (Producing Office, Broker/Client, RISO, Shared Services, Finance, Claims) ensuring timely and quality service.

• Plan/Attend regular or adhoc Client/Broker meetings on an account by account basis in conjunction with the PO or local Distribution team.

• Perform renewal planning to agreed strategies, by assigned account and by line, to ensure service standards are achieved.

• Work with MN Manager and Producing offices to identify the servicing needs for new accounts once bound and recommend steps to be put in place to meet those servicing needs.

• Work with management to identify and implement ways to improve work processes to enhance quality, speed and efficiency around servicing. Secure management support for all solutions offered.

• Contribute to the training and development of Issuing Office and Shared Services staff to improve technical competence, systems usage and service delivery.

• Provide input and guidance to new system developments / upgrades to ensure that IT systems adequately support the needs of Multinational business.

• Provide legal and market practice advice to Producing Offices - Be the “in country” Knowledge Champion working with all functions in country, ensuring AIG’s Knowledge database is up to date.  Effectively communicate country specific issues through accurate alerts, bulletins and know your network series.

• Ability to promote & articulate Multinational Value Proposition and network externally.

• Act as trouble shooter for complex accounts.

• Minimum 5 years insurance experience, preferably client servicing (broker or company)

• Experience handling large captive programs and Multinational corporations

• Experience in non-conventional insurance programs / captive reinsurance

• Excellent knowledge of in country commercial insurance products and market practices

• Some knowledge of Multinational and non-conventional insurance programs

• Process oriented / Strong administration skills

• Computer literacy required: IT packages, MS Outlook, Excel, Word

• Strong written & verbal communication and interpersonal skills

• Ability to work on own initiative/organized

• Highly motivated and ability to work autonomously

• Good time management skills – ability to handle multiple priorities, organize work and meet deadlines

• Ability to clearly articulate ideas and influence outcomes

• Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements

• Client focused with significant experience of dealing with senior client personnel / risk managers and client board level representatives as well as senior colleagues, including Executive Management

• Ability to motivate others to achieve common goal; proven record of being a team player

• Must demonstrate a high level of proficiency in the following skills:

  • Analytical

  • Customer service

  • Interpersonal skills

  • Negotiation

Ready to take your career to the next level? We would love to hear from you.

The base salary range for this position is $68,000-$84,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.  This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. 

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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