Wholesale Operations Assistant

Los AngelesFull Timemid

Operations AssistantAdministration & Office Support

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Quick Summary

Overview

Purpose and Objective This role serves as a primary point of contact for wholesale customers, ensuring timely and accurate order processing, product information, and issue resolution.

Technical Tools

Operations AssistantAdministration & Office Support

Purpose and Objective

This role serves as a primary point of contact for wholesale customers, ensuring timely and accurate order processing, product information, and issue resolution. The Wholesale Operations Assistant will deliver exceptional service that strengthens client relationships, supports sales growth, and maintains operational efficiency across all wholesale channels.

Provide outstanding customer-facing support and interactions.

Respond to customer inquiries with consistency and quality in adherence to the Company's Service Level Agreements.

Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings.

Process administrative items, respond to email inquiries, stock checks, and other general inquiries.

Anticipate, answer, and address customers’ needs and provide support when needed.

Work to resolve customer service issues in a timely and thorough manner.

Assist with improving the Partner Service experience by increasing accuracy and efficiencies for the customer.

Work alongside the sales team to support key tasks during seasonal sales markets held four times a year.

Support sample management and logistics for wholesale partners, e-commerce collections, and social media content shoots.

High school diploma/GED required.

Computer literacy with Microsoft Office software programs – Excel skills are a must.

Minimum of 1-2 years of proven customer service experience.