Fitness Receptionist

The Fitness Receptionist is a non-exempt position responsible for supporting daily operations of the fitness center and sports facilities. As the first point of contact for members and guests, this role provides excellent customer service while managing front desk duties, including check-ins, phone and email communication, registrations, payments, and scheduling.

The Fitness Receptionist assists with maintaining membership records, promoting programs and services, and ensuring a clean, organized, and welcoming environment. This position helps uphold facility policies and supports staff and members to ensure smooth daily operations.

• Support daily operations of the fitness centers, including covering vacant shifts as needed.

• Provide excellent customer service by greeting residents and guests, answering phones, and

responding to emails.

• Assist members with the reservation system, including booking, modifying, and canceling appointments, classes, and facility reservations.

• Complete administrative tasks and reports as assigned.

• Assist with reconciling daily sales and processing payments.

• Ensure opening and closing procedures are properly followed.

· Conduct routine walk-throughs of the fitness centers to ensure cleanliness, organization, and operational standards are maintained.

• Report equipment, maintenance, or safety concerns promptly.

• Maintain a professional standard of service, appearance, hygiene, and behavior.

• Address resident questions, concerns, and minor conflicts in a friendly and cooperative manner, referring issues to the Fitness Director when necessary.

• Assist with promoting fitness programs, workshops, and special events.

• Submit incident reports (including workers’ compensation) to the Director promptly.

• Ensure all facility rules, regulations, and policies are followed.

• Perform other duties as assigned by management.

• High School Diploma or GED Required
• At least one year of directly related or closely related experience.

• Typical office environment.
• Must be able to push/pull up to 50 pounds.
• Must be able to drive to the different facilities on property.
• Must be able to work evenings, weekends, and holidays as necessary.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

ENVIRONMENTAL DEMANDS
Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.