Receptionist

JOB SUMMARY

The Receptionist serves as the first point of contact for visitors, clients, vendors, and employees at the corporate office, creating a welcoming, professional, and service-oriented environment. This role is responsible for managing daily front desk operations, handling incoming communications, coordinating visitor access, and providing administrative support to ensure efficient office operations. The Receptionist plays a key role in maintaining office security, supporting cross-functional teams, and delivering a positive experience for all guests and team members. This position reports directly to the Director of Facilities.

ESSENTIAL FUNCTIONS

• Welcome and assist visitors, clients, vendors, and team members in a courteous, professional, and timely manner.

• Answer, screen, and route incoming phone calls and inquiries to the appropriate departments or personnel.

• Maintain the reception and lobby areas to ensure a clean, organized, and professional appearance at all times.

• Manage incoming and outgoing mail, packages, courier services, and office deliveries.

• Maintain visitor logs, issue visitor and temporary access badges, and follow established Loss Prevention (LP) and security procedures. 

• Monitor front desk activity and escalate security or facility concerns appropriately.

• Assist with inventory management, restocking office and breakroom supplies, and submitting supply orders as needed.

• Coordinate with vendors, service providers, and building personnel regarding deliveries, maintenance visits, and office needs. 

• Partner closely with LP, HR, IT, Facilities, and other departments to ensure proper visitor verification, employee assistance, and smooth daily operations. 

• Collaborate with leadership and team members to ensure consistent front desk coverage during business hours, lunches, breaks, and absences. 

• Support office meetings, company events, team member engagement activities, and special projects as needed.

• Maintain confidentiality when handling sensitive company, team member, or visitor information. 

• Demonstrate strong customer service, communication, and problem-solving skills while managing multiple priorities in a fast-paced environment. 

• Perform additional duties and responsibilities as assigned to support overall office and facility operations.

QUALIFICATIONS

• High school diploma or equivalent required; associates degree or administrative certification preferred.

• 1 – 3 years of experience in a receptionist, administrative, or front-desk role (corporate or professional services environment preferred). 

• Excellent communication and interpersonal skills, with a customer-service mindset. 

• Strong organizational skills and attention to detail. 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with phone systems. 

• Ability to multitask and remain professional under pressure. 

• Dependable, punctual, and able to maintain confidentiality.