Collections Office Administrator

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, and a track record of new product innovation! 

When you join Lend Direct, you become part of the Attain Finance team, our parent company with multiple brands and store operations across US and Canada.  You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization.  

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the Attain Finance family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success. 

~Shannon E. - QA Business Analyst, Attain Finance– Canada

“Since joining Cash Money in 2022 as a Recovery Officer, I’ve had the incredible opportunity to grow and expand my skill set. I transitioned into a Team Leader role, where I honed my leadership abilities and was able to guide my team to success. In 2023, I took on a new challenge by joining the Corporate Sales Team, further broadening my expertise, and contributing to Attains growth. Most recently, in December 2024, I was promoted to Strategic Operations Specialist, where I now focus on streamlining processes and driving operational efficiency. My journey here has been a rewarding experience, and I’m excited to continue contributing to the future success of Attain Finance!”

~Gregory S., Strategic Operations Specialist, Attain Finance - Canad

The Collections Office Administrator plays a key role in supporting the administrative and operational functions of the Centralized Collections Department and Corporate Office. This position is responsible for ensuring the accurate and timely processing of insolvency files, payment administration, account maintenance, correspondence management, corporate office support, and general administrative activities.

The successful candidate will be highly organized, detail-oriented, and capable of managing multiple priorities while maintaining compliance with company policies, regulatory requirements, and operational standards. This role contributes directly to the efficiency and effectiveness of both the collections operation and corporate office by providing critical back-office support, administrative oversight, and coordination of day-to-day office activities.

• Assist in the preparation, processing, and tracking of insolvency-related documentation (e.g., bankruptcies, consumer proposals).
• Maintain accurate records of insolvency files and ensure timely fulfilment of required actions.
• Support coordination with internal teams and external partners as needed to ensure case completion.

• Provide administrative support to collections operations, including account updates and documentation management.
• Ensure timely and accurate data entry across internal systems.
• Assist with reporting, file maintenance, and audit readiness activities.

• Process inbound and outbound payments accurately and in accordance with company procedures.
• Reconcile payment records and escalate discrepancies as required.
• Maintain proper documentation for all payment transactions.

• Support general office administrative functions for the Collections and Corporate office team.
• Assist in maintaining organized filing systems (physical and digital).
• Provide operational support to ensure smooth day-to-day office activities.

• Receive, sort, and distribute incoming mail and correspondence.
• Prepare outgoing mail, including customer communications and regulatory documentation.
• Ensure timely processing and tracking of all inbound and outbound mail items

• Post-secondary education or equivalent experience in administration, finance, or a related field.
• 1–3 years of administrative or operational support experience, ideally within financial services, collections, or servicing environments.
• Experience handling sensitive or regulated information is considered an asset.

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities with a high degree of accuracy.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• High level of integrity and discretion when handling confidential information.

• 100% onsite role at the Lend Direct Head Office.
• Fast-paced, deadline-driven environment requires adaptability and strong time management.

Please note this is an onsite-only role, with work performed at 10 Gillingham Drive, Unit #103, Brampton, ON.

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average.  The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience

Key Words: Call Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller

#ATTAINRP #Remote #AttainFinance

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.