Scheduling Coordinator

At Baptist Health, our mission is to improve the health and quality of life for the individuals and communities we serve.

Baptist Health Brookwood Hospital offers great NEW competitive pay and benefits!

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan w/matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL benefits start on day one!

• →Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• →Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• →Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• →Understands the importance Baptist Health places on providing exemplary customer service with a Patient First Philosophy
• →Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• →Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• →Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• →Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• →Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• →Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• →Identifies customer service issues and resolves or initiates necessary follow-up.
• →Adheres to all portions of the Baptist Health Professional Appearance Policy at all times.
• →Maintains regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards.
• →Maintains compliance with all Baptist Health policies and procedures.

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care.
• Computer experience required.