Scheduling Coordinator - Full-Time M-F - Digestive Health Institute - St Petersburg

• →Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• →Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• →Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• →Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• →Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• →Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• →Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• →Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• →Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• →Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• →Identifies customer service issues and resolves or initiates necessary follow-up.
• →Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• →Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• →Maintains compliance with all Orlando Health policies and procedures.

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care.
• Computer experience required.
• None.

✔ Education & Career Growth Assistance ✔ Comprehensive Health & Wellness coverage and resources  ✔ Financial & Retirement Planning with Company Match ✔ Excellent Company Culture and Work–Life Balance ✔ Family & Pet Support

..and more!

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.Section 1557 Non-DiscriminationThe Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.