Patient Administrative Coordinator

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member.

• Provide the best outpatient physical, and occupational therapy.
• Make therapy enjoyable for patients.
• Deliver measurable improvements in health and quality of life.

We believe great therapy starts with great people — and we provide the training, resources, and support to help you succeed.

• A strong Equity & Engagement commitment — every team member’s voice matters.
• A collaborative environment where you’re part of improving patients’ lives every day.

• →Greet patients in a friendly, outgoing manner.  Verify appointments and assist in completing any necessary paperwork.
• →Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• →Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits.   May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• →Assist patients with any insurance-related questions.  Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• →Accurately update and maintain records in the electronic medical and billing record system, including billing changes.  Follow up for any additional information when appropriate.
• →Collect copayments and process in an accurate, timely and professional manner.  Issue any receipts and handle any billing-related tasks.
• →Accurately input data collected from in-house research.  This information provided is pivotal in determining clinic performance.
• →Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• →​Respect patient privacy and adhere to any confidentiality policies.

• The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks
• Perform additional duties as assigned by the clinic director.

• No prior experience or education required.
• High school graduate or equivalent
• Experience in a patient centered health care position is an advantage but is not necessary
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills
• Commitment to diversity, equity, and inclusion.