TASC Call Center Administrative Assistant

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Administrative AssistantAdministration & Office Support

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Quick Summary

Key Responsibilities

High school diploma or equivalent. Preferred: Associate degree in business administration, office administration, healthcare administration, human services, or a related field.

Technical Tools

Administrative AssistantAdministration & Office Support

Responsibilities

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High school diploma or equivalent.

Nice to Have

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Associate degree in business administration, office administration, healthcare administration, human services, or a related field.
Two years of relevant administrative, call center, customer service, healthcare, or human services experience.
Experience working with electronic health records, multi-calendar scheduling, high-volume phone systems, data entry, and Microsoft 365.
Demonstrated ability to provide calm, respectful, patient, and trauma-informed service to individuals with varied communication, technology, language, and accessibility needs.

Strong customer service and communication skills.
Ability to manage frequent calls, interruptions, sensitive information, and competing deadlines.
Ability to follow scripts and established protocols accurately while recognizing when a concern requires immediate clinical or supervisory escalation.
Strong attention to detail and ability to maintain accurate records and documentation.
Ability to learn and navigate multiple electronic systems and investigate routine workflow issues.
Ability to communicate professionally with clients, coworkers, probation staff, treatment providers, and community partners.
Ability to organize competing priorities, meet deadlines, and adapt to changing service demands.
Ability to maintain confidentiality, professional boundaries, and privacy and security requirements.
Proficiency with Microsoft 365 and the ability to learn electronic documentation, scheduling, virtual meeting, secure-video, and other technology platforms.
Ability to provide compassionate and trauma-informed service to individuals seeking behavioral health and substance use services.

Requirements

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This position involves frequent phone and computer work in an administrative/call center environment. The employee must be able to manage frequent interruptions, maintain confidentiality, and work effectively in a high-volume setting.

The position requires the ability to perform essential functions involving stooping, standing, walking, fingering, grasping, talking, hearing, and repetitive motions. The position involves sedentary work requiring occasional lifting, carrying, pushing, pulling, or moving objects weighing up to 10 pounds.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

What We Offer

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Join a mission-driven organization providing behavioral health, substance use, and community-based services that support healthier lives, stronger families, and safer communities. In this role, you'll help make the first connection to services a welcoming, organized, and supportive experience for clients and families.