Administrative Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

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  Manage team’s and branch manager’s calendar; schedule a variety of business meetings via platforms such as Teams, Zoom, and Outlook.

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  Manage emails, letters, packages, phone calls and other forms of correspondence.

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  Arrange travel and reservations as needed.

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  Independently create well-organized, grammatically correct emails.

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  Use various software applications such as spreadsheets and relational databases to keep management and teams informed on clients and deals.

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  Perform administrative duties such as conducting research, updating databases/CRM, and tracking tasks for follow-up.

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  Support branches in area of responsibility in day-to-day operations, such as opening and tracking support tickets, resolving billing, and following up on outstanding documents.

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  Assist branches with onboarding and offboarding procedures.

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  Complete expense reports and reconcile receipts.

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  Various personal administration tasks, as needed.

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  Willing to cross-train in various departments.

• High School diploma or equivalent.

• Previous banking, financial services, or mortgage experience preferred, but not required.

• Excellent communication skills.

• Excellent time management and organization skills.

• Proficient in Microsoft Office.