Tax Operations Assistant Chief

Introduction

\r\n\r\n\r\nThe�State of Connecticut,�Department of Revenue Services (DRS)�has an exciting opportunity for a Tax Operations Assistant Chief in the Processing/Enterprise Content Management (ECM)/Mail Services and Duplicating units, within the Operations Division of the Operations Bureau.\r\n\r\n\r\n\r\nWHAT WE CAN OFFER YOU\r\n\r\n\r\n Visit our�NEW�State Employee Benefits Overview�page!\r\n Professional growth and development opportunities\r\n A healthy�work/life balance�to all employees\r\n The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click�here�for more information\r\n\r\nPosition Highlights\r\n\r\n\r\n This position is centrally located in Hartford, CT and the hours of work are 8:00 AM to 4:30 PM, but the hours can be flexible based on operational needs.\r\n These units require daily on-site staff presence; therefore, telecommuting is not available for this opportunity. Due to the processing nature of these units, attire standards are business casual.\r\n Manage overall day-to-day operations;\r\n Oversee outsourcing budget for the data capture vendors and ECM programming vendor;\r\n Oversee agency wide scanning of correspondence, returns and payments;\r\n Oversee all mailroom functions including daily pickups at multiple locations, logging of certified mail and all outgoing mail;\r\n Oversee the duplicating area which generates all outgoing print job correspondence (bills, notices, delinquencies, tax return mailing, etc.);\r\n Work with the business office on approving invoices for vendors, equipment and major supply orders;\r\n Evaluate current staffing levels and develop plan to fill staffing needs created through attrition;\r\n Document workflow of inbound and outbound mail in processing;\r\n Expand the use of existing hardware and software to track bottlenecks;\r\n Develop reports to manage and evaluate work volumes in all areas to be shared with agency management;\r\n Review current processes in the units and develop a long-term plan for streamlining processes;\r\n Work with the agencies Oversight unit (responsible for upgrading the agencies integrated tax administration system and taxpayer self-service portal) to make recommendations based on volume to increase electronic data collection and reduce paper processing in the agency;\r\n Identify strengths and weaknesses in the unit and work on a reorganization plan to bring the unit to an operationally efficient status;\r\n Cross train staff to support needs of the unit during the peaks in tax filing season.\r\n\r\nYour Role\r\n\r\n\r\n\r\n In this role, you will manage and counsel on the day-to-day operations of the unit. The units are responsible for the collection and processing of all inbound mail to the department as well as the creating and mailing of all outbound correspondence/notices.\r\n A major objective of this position is to review current functions, processes, and organizational structure in the unit and develop a long-term plan for streamlining processes and document the workflow for the inbound and outbound mail processes.\r\n In this role, you will expand the use of existing hardware and software to track bottlenecks and create reports to manage and evaluate work volumes in all areas. Another main function of the position will be to work with the agency's current IT modernization project team to make recommendations based on volume to increase electronic data collection and reduce paper processing in the agency.\r\n\r\nUnit staff is comprised of the following titles:\r\n\r\n\r\n State Program Manager\r\n Revenue Services Tax Supervisor\r\n Tax Operations Unit Supervisor\r\n Associate Revenue Processor\r\n Tax Corrections Principal Examiner\r\n Tax Corrections Examiner 2\r\n Tax Corrections Examiner 1\r\n Duplicating Services Supervisor 1\r\n Duplicating Technician 1\r\n Processing Technician\r\n Office Assistant\r\n Mail Services Supervisor 1\r\n Mail Handler\r\n Clerk\r\n\r\nAs a Tax Operations Assistant Chief, you will be afforded the opportunity to work alongside and learn from staff with demonstrated leadership experience within this unit.\r\n\r\n\r\n\r\nImportant note\r\n\r\n\r\nIf you are a recommended candidate for a position with DRS, there are some things you need to know prior to being able to be formally offered a position with the Department:\r\n\r\n\r\n1.�ALL�employees of the Department of Revenue Services are prohibited from engaging in the following:\r\n\r\n\r\n Preparation of tax returns in exchange for financial compensation.\r\n Work at a tax preparation service (either as an employee, contractor, subcontractor, self-employed individual, or other designation).\r\n Work at an accounting firm or similar type of business with responsibility for the preparation of tax returns (either as an employee, contractor, subcontractor, self-employed individual, or other designation).\r\n If you currently work in or perform any of the above, you will be required to cease those activities prior to your first day with the Department of Revenue Services should an official offer of employment be made to you.\r\n\r\n\r\n2.� Other outside employment activities are not necessarily prohibited, however, if you are currently employed by, or have ownership in a business and intend to continue your employment/involvement with this outside business, you are required, prior to an official offer of employment, to disclose the nature of this outside employment including the name of the business, your role, your schedule, and whether you participate in or are responsible for the preparation of any financial or tax-related documentation on behalf of that outside business entity.\r\n\r\n\r\nAbout Us\r\nThe mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.\r\n\r\n\r\n\r\n\r\n \r\n \r\n \t\t\t\t\t\t\r\n \r\n \r\n \r\n\r\n\r\n\r\n\r\n\r\n

Selection Plan

FOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n\r\n\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your�Personal Status Board�regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n\r\n\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Nick Naples at Nicholas.Naples@ct.gov.�\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Revenue Services, Operations Division this class is accountable for assisting the Tax Operations Chief in the administration of the programs and operations of the division.\r\n

EXAMPLES OF DUTIES

\r\n\r\n Assists in administration of staff and operations of the Operations Division including direction of staff in the Processing, Registration, Accounts Receivable and Corrections subdivisions in receiving and processing of all state tax returns and corresponding documents, timely deposit of all state tax revenue, generation of bills, credits and refunds, registering Connecticut businesses and issuing appropriate permits and licenses, maintenance of internal accounting system and execution of programs designed to ensure accuracy and validity of all taxpayer information;;\r\n Assists in development, implementation and evaluation of division policies, goals and objectives;�\r\n Assists in design and development of division programs and activities;\r\n Assists in implementation of new procedures and procedural revisions;\r\n Assists in determining appropriate staffing levels and directs management and coordination of staff;\r\n Assists in design and implementation of performance review standards for division staff;\r\n Assists in preparation of division budget;\r\n Maintains contacts with individuals within and outside of division who might impact on policy or program activities;�\r\n Assists the Chief in determining impact and implementing changes to ensure conformance with applicable state laws and department policy;�\r\n Leads the recruitment and hiring of staff, including outreach, interview and selection;\r\n May assist in drafting proposed legislation covering tax statutes;\r\n Performs related duties as required.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n\r\n Considerable knowledge of\r\n \r\n and ability to apply relevant state and federal laws, statutes and regulations;�\r\n financial data systems;�\r\n registration, processing, examination and accounts receivable operations;\r\n \r\n \r\n Knowledge of\r\n \r\n and ability to apply management principles and practices;\r\n accounting and auditing techniques and principles;�\r\n \r\n \r\n Considerable\r\n \r\n interpersonal skills;�\r\n oral and written communication skills.\r\n \r\n \r\n\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in technical work in taxation or a large computerized financial record keeping system.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory capacity.\r\n\r\n\r\nNOTE:\r\n\r\n\r\n Supervisory capacity is defined as scheduling, assigning, overseeing work and establishing performance standards for professional staff.�\r\n For state employees this experience is interpreted at the level of a Tax Operations Unit Supervisor.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.\r\n A Master's degree in business administration, accounting or taxation may be substituted for one (1) additional year of the General Experience.\r\n\r\n

PREFERRED QUALIFICATIONS

• Experience overseeing a unit responsible for intake and processing of correspondence, returns and payments.\r\n• Experience with organizational, verbal and written communication.\r\n• Experience with process improvement techniques and methods.\r\n• Experience managing and collaborating throughout all levels of a diverse staff to achieve common goals.\r\n• Experience leading staff by thinking critically, managing productivity, defining expectations and establishing measurable goals.\r\n• Technical knowledge of scanning, processing and/or high-volume mail equipment.\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n