B2B Operations Assistant

We are looking for a motivated and organized Operations Assistant to join our B2B team. In this role, you will be the operational backbone, ensuring that the daily activity with one of our largest B2B partners in Spain runs flawlessly.

Your goal is to provide fast, efficient, and high-quality support by managing requests, coordinating with internal departments, and ensuring our partner has everything they need—from product updates to merchandising—to succeed.

• →Issue Resolution & Incident Management: Act as the main point of contact for any issues or incidents raised by the client. You will be responsible for tracking these cases and ensuring they are resolved as quickly as possible to provide a timely response to the partner.
• →Internal Cross-Departmental Liaison: Proactively contact and follow up with other departments, whenever necessary to unblock issues and find solutions for the client.
• →Product Support: Provide hands-on help with product loading tasks and verify that itineraries, availability, and prices are correctly displayed on the partner’s platforms.
• →Roadshow & Event Logistics: Support the administrative organization of trade fairs, events, and roadshows (managing calendars, logistics, and coordination with local teams).
• →Merchandising & Material Oversight: Manage the inventory, requests, and shipping of promotional materials and merchandising.
• →Administrative Support.

• Min FP/FPII in Tourism or Administration or studies related.
• Profile with a highly organized and proactive "problem-solver" mindset.
• Strong attention to detail.
• Good communication with stakeholders.
• Excellent written Spanish and a good level of English.
• Good level in Microsoft Office tools and quick to learn internal tools.