Front Office Receptionist

We are seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice in Shrewsbury, NJ. This role is ideal for a highly organized, tech-savvy professional who thrives in a fast-paced medical environment and takes pride in delivering an exceptional patient experience.

In this role, you will serve as a key point of contact for patients and work closely with the provider and broader team to support daily front office operations. You will help ensure a seamless, professional patient experience from initial scheduling and check-in through check-out and follow-up.

This is a hands-on, onsite role that requires strong communication skills, attention to detail, and emotional intelligence. The ideal candidate is a quick learner, team-oriented, comfortable with technology, and confident balancing multiple responsibilities in a busy practice.

• →Greet and check in patients, creating a welcoming and professional first impression
• →Manage patient scheduling, appointment confirmations, cancellations, and rescheduling
• →Answer and manage incoming phone calls while providing timely, professional assistance to patients
• →Verify insurance information and patient demographics
• →Collect copays and patient payments and assist with basic billing coordination
• →Maintain accurate patient records and ensure proper documentation in the electronic health record
• →Coordinate patient check-out, follow-up appointments, referrals, and other next steps
• →Use EHR and practice management systems efficiently and adapt quickly to new workflows, tools, and technology
• →Communicate clearly and professionally with patients, providers, clinical staff, and outside offices
• →Help maintain an organized and efficient front office workflow throughout the day
• →Anticipate practice and provider needs and proactively address administrative tasks
• →Handle sensitive patient information with professionalism and confidentiality
• →Demonstrate a strong team-oriented mindset, stepping in where needed to support patients and colleagues
• →Contribute positively to a collaborative, respectful, and patient-focused practice culture

• Previous front office or medical receptionist experience required — this is not an entry-level role
• Experience working in a medical practice, healthcare office, or similar patient-facing environment
• Strong understanding of patient scheduling, insurance verification, copays, and front office workflows
• Excellent organizational skills and strong attention to detail
• High level of emotional intelligence, professionalism, and intellectual curiosity
• Excellent communication and customer service skills with patients, providers, and staff
• Comfortable with technology and eager to learn new systems quickly
• Ability to manage multiple priorities and interruptions in a fast-paced environment
• Reliable, proactive, and able to work both independently and collaboratively
• Ability to maintain empathy, professionalism, and accuracy even during busy or challenging situations