IT Support & Facilities Specialist - Mendoza, Argentina

• Be the go-to resource for employees’ tech needs through Jira Service Management — own tickets from intake to resolution or escalation.

• Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more.

• Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter.

• Partner with IT Engineering to identify pain points and turn manual processes into automated ones.

• Support the IT portion of New Hire Orientation (NHO), helping every new Built employee get set up for success.

• Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.

• Work cross-functionally with People Ops, Security, and Engineering to keep our systems secure and our users delighted.

• Manage and track company devices in Atlassian Assets (CMDB) — own the full lifecycle from procurement to retirement.

• Support and maintain Zoom Rooms and Logitech Rally Bar setups for conference spaces.

• Lend your tech skills to internal company events, town halls, and all-hands meetings.

• Keep IT processes organized and accessible through Confluence documentation and Scribe guides.

• Help design automation between systems — think connecting Okta → Jira → Slack → Kandji to eliminate repetitive tasks.

• Champion process improvement: when you fix a problem once, make sure we never have to fix it again.

• Serve as a point of contact for office vendors and service providers, including janitorial, pest control, HVAC, recycling, and secure waste disposal.

• Monitor office supplies and consumables for restrooms, kitchens, coffee bars, and meeting rooms — place timely orders through approved channels.

• Manage vendor service schedules and access, including coordinating building entry for vendors without badges.

• Track recurring orders and contracts, escalate vendor issues, and maintain vendor contact records.

• Support workplace logistics including badge creation, mail sorting, office nameplates, and internal event prep.

• Coordinate food programs and beverage services as applicable.

• Assist with shipping, receiving, and mail distribution.

• Monitor the facilities Jira queue, assign requests, and communicate updates to employees.

• Partner with other teams on projects like event planning, space reconfigurations, or team onboarding.

• Love finding elegant solutions to messy problems — whether it’s a broken automation or a broken coffee machine.

• Get excited about automating repetitive tasks and improving workflows.

• Communicate clearly and confidently with everyone from interns to executives.

• Can pivot quickly and learn on the fly in a fast-paced, constantly evolving environment.

• Care about the people behind the tickets and the workspace around them — not just the technology.

• Are proactive and detail-oriented — you anticipate needs before they arise.

• Enjoy creating structure and smoothing out friction in others’ day-to-day experience.

• 2+ years of IT support, help desk, or office operations experience in a tech-forward environment.

• Deep comfort with macOS, Windows, Google Workspace, and Okta.

• Experience with Kandji or Intune, and Jira Service Management.

• Familiarity with vendor management, office supply logistics, or facilities coordination.

• Strong organizational and time management skills — able to juggle daily, weekly, and monthly tasks across both IT and Facilities.

• Curiosity and willingness to learn automation tools (like Okta Workflows, Power Automate, or Zapier).

• Professional English proficiency (written and verbal) for cross-functional collaboration with U.S.-based teams.

• Bonus points for A/V support experience, Atlassian admin knowledge, or light scripting (Python, Bash, or PowerShell).

• A modern, cloud-first IT environment with Okta, Kandji, Atlassian, Twingate, and Google Workspace at the core.

• A collaborative, tight-knit IT team that values experimentation and innovation.

• Real opportunities to build systems, not just support them — you’ll help shape how IT and Facilities operate at scale.

• Great people, great tools, and a culture that actually cares about getting things right.

• →The rare opportunity to radically disrupt a $1.5T industry
• →Competitive benefits including: uncapped vacation [US ONLY], health, dental & vision insurance
• →Robust compensation package, including equity in the form of stock options  
• →Learning Grant program to support ongoing professional development
• →401k with match and expedited vesting [US ONLY]

Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

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