Administrative Assistant - Service

United States·San Josemid

Administrative AssistantAdministration & Office Support

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Quick Summary

Requirements Summary

Strong attention to detail and organizational skills Ability to manage multiple tasks and deadlines Experience with service workflows, RMAs,

Technical Tools

Administrative AssistantAdministration & Office Support

What We Offer

~1 min read

✓Competitive pay and a comprehensive benefits package.

✓Opportunity to gain hands-on experience with cutting-edge rental equipment and grow in your technical career.

✓Work in a collaborative, supportive environment that values teamwork and continuous improvement.

✓Be part of a team that emphasizes customer satisfaction and operational efficiency.

Responsibilities

~1 min read

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Manage in-house repair jobs in Zuper and NetSuite, ensuring accurate job creation, status updates, notes, and notifications
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Perform weekly and monthly repair audits for HQ and branch locations
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Prepare and process service quotes in NetSuite
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Coordinate with Accounting on rental write-offs when needed
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Submit warranty requests for non-radio equipment
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Create and manage Motorola warranty claim submissions
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Submit support cases as required
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Complete service billing for Northern California and support billing for Southern California
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Generate weekly repair turnaround-time reports
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Maintain service repair policies, procedures, and reference materials
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Provide ongoing support to the Service Coordinator and Service Manager

Requirements

~1 min read

Strong attention to detail and organizational skills
Ability to manage multiple tasks and deadlines
Experience with service workflows, RMAs, or repair coordination (preferred)
Familiarity with NetSuite, Zuper, or similar systems (a plus)
Clear communication skills and a collaborative mindset

We are committed to fostering a culture of collaboration and innovation. Team members are encouraged to proactively suggest improvements, streamline processes, and contribute to the ongoing success of our rental division.

ABOUT GOLDEN STATE COMMUNICATIONS
Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi-Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety.

We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry standard wireless solutions for all industries. We sell, rent, install, and provide services for Motorola 2-way communications systems to the area’s largest sporting venues. universities, and corporations. Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet-based communications.