Business Office Manager

Are you an organized, detail-oriented professional who enjoys helping people and making a meaningful difference? Do you have experience with billing, accounts receivable, Medicaid, or business office operations in a healthcare or senior living environment?

Golden Years Homestead is looking for a Business Office Manager to join our team and play an important role in supporting our residents, families, and campus operations.

In this role, you’ll be more than a numbers person. You’ll be a trusted resource for residents and families as they navigate billing, financial responsibilities, Medicaid, insurance, and other payment-related processes. You’ll also work closely with our leadership, clinical, admissions, and accounting teams to help ensure our business operations run smoothly and accurately.

As our Business Office Manager, you’ll help oversee the financial and administrative functions of the campus, including:

• →Manage resident billing, accounts receivable, collections, and account reconciliation.
• →Prepare and review monthly private-pay and long-term care insurance billings.
• →Assist residents and families with Medicaid applications, eligibility, recertification, and related documentation.
• →Monitor Medicaid eligibility and help ensure coverage remains continuous and billing is completed accurately and timely.
• →Coordinate payer verification and determine appropriate payer sources for new residents.
• →Review resident account balances and help families understand their financial responsibilities.
• →Work compassionately and professionally with residents and families regarding outstanding balances and payment arrangements.
• →Manage the full accounts payable process, including invoice review, vendor verification, authorization, and timely payments.
• →Review and enter charges to resident accounts, including services such as therapy, pharmacy, laboratory, radiology, transportation, and other services.
• →Maintain accurate resident census and financial records.
• →Assist with month-end processing, reporting, audits, budgets, and financial management activities.
• →Maintain organized and confidential resident files and financial documentation.
• →Partner with the Administrator, Case Manager, Admissions Coordinator, and Greencroft Communities accounting and billing teams.
• →Identify opportunities to improve processes, strengthen internal controls, and make the business office more efficient.
• →Help foster a positive, collaborative team environment.
• →Serve as a Notary Public for healthcare-related documents when needed.

We’re looking for someone who is professional, compassionate, organized, and comfortable working with both people and numbers.

• Bachelor’s degree in accounting, business, healthcare administration, or a related field preferred.
• Previous business office experience in long-term care, senior living, healthcare, or a retirement community.
• Knowledge of accounting and bookkeeping principles.
• Familiarity with Medicare, Medicaid, third-party payer systems, and related billing processes.
• Previous customer service experience, particularly in healthcare or senior living.
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Ability to work independently, take initiative, and solve problems.
• Comfort using computers, email, internet-based systems, and standard office equipment.
• Experience with MatrixCare accounting, billing, or clinical systems is a plus.
• A genuine interest in working with and supporting older adults and their families.

This is an onsite position, Monday through Friday, with occasional weekend work as needed. The role involves a combination of computer work, communication with residents and families, and collaboration with team members across the campus.

The position may require occasional lifting of up to 25 pounds and the ability to perform typical office and campus activities.

If you’re looking for a role where your financial and organizational skills can make a real difference in the lives of older adults and their families, we’d love to hear from you.