Administrative Assistant I (Claims)

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.  

Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

As an Administrative Assistant for Golden State Claims Adjusters, you will assist the claims department and claims adjusters with clerical, data entry, mail, and receptionist duties. These duties include setting up new claims, sending out letters, processing incoming and outgoing mail, answering phones, and providing clerical support as needed.

• →Set up new claims by taking incoming calls, emails and faxes containing new loss information and input the information and match it with a policy to create an electronic claim file
• →Set up and code new losses
• →Track new assignments and closings
• →Process incoming and outgoing mail and match to existing claim files
• →Answer inbound phone calls from insureds, claimant, brokers and other constituents and assist in directing them to the appropriate parties or answer any questions
• →Distribute incoming faxes and voicemails appropriately
• →Process payments to vendors
• →Enter new contacts (w-9 processing)
• →Download and send claim files to attorneys upon request
• →Basic reporting
• →Assist adjusters with certified copies of policies, printing and mailing of letters, downloading documents into claim file, sending electronic copies of claim files to third parties

• High School Diploma or general education degree (GED); or one year of related experience and/or training
• Minimum one year of customer service experience required
• Experience in the commercial insurance industry is a plus, but not required
• Experience using Microsoft Office products 
• Ability to learn claims software and other necessary tools
• Willing to report onsite in Carlsbad 5 days a week