Senior receptionist

The Senior Receptionist acts as the team lead of reception team, the point of contact for visitors, clients, and employees, ensuring an exceptional and seamless front-of-desk experience. This role combines advanced customer service, supporting office operations and mentoring junior reception staff. The Senior Receptionist upholds the highest standards of professionalism and confidentiality, always representing the institution’s values.

·        Bachelor’s degree in business, Finance, Hospitality Management, or a related field

·        Minimum 5~8 years’ experience in a receptionist, front desk, or hospitality role, preferably within a financial or corporate environment

·        Professional appearance and exemplary personal presentation

·        Fluency in English; proficiency in additional languages is an asset

·        Outstanding verbal and written communication skills

·        Superior attention to detail and organizational abilities

·        Discretion and proven ability to maintain client confidentiality

·        Advanced proficiency in MS Office and software systems

·        Greet high-net-worth clients and VIPs with a personalized, professional welcome, setting the standard for all reception staff

·        Oversee visitor logs, booking systems, and security protocols, ensuring strict compliance and accuracy

·        Handle sensitive client information with the utmost confidentiality and discretion

·        Handle complex or escalated client inquiries and resolve issues efficiently

·        Process client appointments and ensure minimal wait times, optimizing front desk workflows

·        Maintain a pristine reception area that reflects the institution’s prestige and values

·        Assist clients or direct them to the appropriate personnel

·        Demonstrate strong crisis management and problem-solving abilities, especially in challenging situations

·        Maintain composure and professionalism under pressure in a fast-paced environment

·        Ensure adherence to all regulatory compliance standards and policies

·        Participate in continuous improvement initiatives for front-of-desk operations

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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