Senior Office Services Specialist - Emergency Department

Under supervision, to perform specialized activities such as analyzing information and data; developing reports; and scheduling and coordinating meetings, conferences, phone calls, etc.   Incumbents may supervise employees at lower levels.  

This is the fourth level of the office services series.  The Senior Office Services Specialist is distinguished from the Office Services Specialist by its specialized support activities requiring in-depth knowledge and experience in the area of assignment.  Incumbents usually work for a high-level management employee; consequently, the level of work performed is impacted by the management focus and the related advanced nature of the assignments.

• May supervise office support staff, including prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination, and disciplinary recommendations.
• Responds to requests for information from the general public, other internal departments, other agencies, and employees; investigate customer complaints and may take steps necessary to resolve them.
• Compiles and analyzes a variety of data and information and prepares related reports.
• Schedules and coordinates a variety of meetings, conferences, phone calls, and/or other related events.
• Prepares meeting agendas; assembles agenda packets; attends meetings and takes minutes; distributes meeting minutes to appropriate individuals.
• Performs various clerical duties, utilizing standard office equipment, including screening incoming calls; taking and transmitting messages; distributing mail; making photocopies; typing; and word processing.
• Prepares a variety of documents by typing, performing data entry, or word processing.
• Processes a variety of forms and paperwork, using established procedures; receives monies from customers; prepares and disseminates receipts to appropriate individuals; prepares related bank deposits.
• Files documents alphabetically, numerically, or by other prescribed methods; maintains departmental records; coordinates records retention activities for assigned department.
• Proofreads, edits, and updates a variety of documents.
• Performs other duties of similar nature or level as required.

High School Diploma, G.E.D. or equivalent, and four years of progressively responsible lead, clerical, general computer, and office experience directly related to the area of assignment; or an equivalent combination of education and experience sufficient to obtain the knowledge and skill to perform the essential duties of the job successfully.

Authorized Testing Sites 

• Possession of a Valid California Driver's License.
• Certification of Transcription speed of 45 net words per minute.
• Proficiency in the use of word processing software, such as Microsoft Word or Word Perfect.
• Proficiency in the use of spreadsheet software, such as Excel and Lotus123.

A background check may be required for this classification.

All Kern Medical employees are designated “Disaster Service Workers.” In the event of a disaster or civil disorder, all Kern Medical employees are to remain at work or to report to work in a safe and practicable manner. 

If position responsibilities require driving a personal vehicle, then possession of a valid California Driver’s License and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.

If position responsibilities require driving a vehicle owned, leased, or rented by Kern Medical, then possession of a current valid California Driver’s license, a signed authorization for Release of Drivers Record Information, and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.

A background check will be conducted for this classification.