Call Center / Administrative Assistant

Luxury Bath of Phoenix
Phoenix, AZ

Luxury Bath of Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team. This position plays a vital role in supporting our sales and operations teams by managing inbound and outbound calls, scheduling appointments, assisting customers, and handling administrative tasks. If you thrive in a fast-paced environment and enjoy helping customers, we would love to hear from you.

• →Answer incoming calls and respond to customer inquiries professionally and courteously.
• →Make outbound calls to prospective and existing customers.
• →Schedule and confirm appointments for sales representatives and management.
• →Maintain accurate customer records and update information in company databases and CRM systems.
• →Assist with data entry, filing, and general office administration.
• →Manage email correspondence and distribute messages appropriately.
• →Support daily office operations and administrative functions.
• →Coordinate with internal departments to ensure a smooth customer experience.
• →Handle customer concerns and escalate issues when necessary.
• →Prepare reports and maintain organized records as needed.

• Previous experience in a call center, customer service, receptionist, or administrative role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Comfortable using CRM systems and scheduling software.
• Ability to work independently and as part of a team.
• Professional demeanor and strong attention to detail.
• Reliable attendance and punctuality.