Administrative Assistant

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Nova Scotia Prescription Monitoring Program (“NSPMP”) is a provincial program administered by Medavie Blue Cross on behalf of our client. The Program’s mandate is to ‘Promote the appropriate use and reduce the abuse and misuse of monitored drugs in Nova Scotia’. As the first point of contact for the Program, you will play an important role in managing the multiple and complex relationships between the Program, prescribers, pharmacies, and other stakeholders. This position is responsible for handling confidential and sensitive information including personal health information. This role requires a high level of customer service, professionalism and communication skills (verbal and written). Strong personal ethics, critical thinking and independent troubleshooting skills are required. This position reports to the Manager, NSPMP, yet provides daily operational support to all PMP team members. This position is a great fit for someone with a pharmacy technician, medical administration background or strong administrative/computer skills with an interest in making a difference in the health and lives of Nova Scotians.

• →Be the main point of contact for incoming inquiries, responsible for managing the PMP email inbox and answering the PMP 1-800 phone line, fielding incoming inquiries from prescribers, pharmacies, patients, law enforcement and other stakeholders. Provide a high level of professional customer service ensuring the positive brand and reputation of the PMP is always maintained. Escalate issues as required.
• →General administrative duties including mail, data entry, scanning, answering emails, redacting documents, document merging, preparing formal mailout packages and updating the public-facing PMP website: www.nspmp.ca (training will be provided for website functionality).
• →Reporting directly to the Manager, NSPMP, provides support to the Manager and all team members (ex. document preparation, power point support, follow up calls, running and revising excel reports, progress tracking).
• →Manage program registrations, and prescriber onboarding.
• →Contact out-of-province prescribers to register with the program, explain process, send forms, follow up and complete registration and onboarding.
• →Coordinate enrolment for post-graduate prescribers in partnership with provincial academic institutions.
• →Offer technical support to prescribers using the online portal (i.e. password resets).

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.