Executive Assistant

We're looking for an experienced Executive Assistant to support Mission Lane's executive team, reporting to the Chief Operating Officer with matrixed support to other senior executives.

A Mission Lane cardholder is working toward something specific: paying down a balance, building a credit history strong enough to qualify for their first apartment, saving toward a goal they've been chasing for months. Their progress depends on Mission Lane's leadership making sound decisions, quarter after quarter, that take time and focus to get right. The Executive Assistant is vital to our customers’ progress by protecting, prioritizing, and organizing our leadership’s time. 

• Manage complex, frequently shifting calendars for multiple executives, resolving conflicts and anticipating scheduling needs before they surface.
• Coordinate logistics, agendas, and materials for Executive Committee meetings, Board meetings, leadership offsites, and town halls.
• Arrange detailed travel itineraries, including flights, lodging, and ground transportation, for executive trips.
• Draft, proofread, and format correspondence, presentations, and reports on behalf of the executives you support, exercising sound judgment with confidential information.
• Process and reconcile expense reports, invoices, and purchase requests in line with company policy.
• Serve as a primary point of contact between the executives you support and their leadership teams, other Executive Committee members, Board members, regulators, and external partners.
• Attend select leadership meetings, taking notes and tracking action items through to completion, and follow up with stakeholders to keep them on schedule.
• Partner with the Facilities & Events Manager to execute team offsites and department events, including budget and vendor coordination.
• Partner with the Executive Assistant supporting the CEO to align scheduling practices and provide backup coverage across the executive suite.
• Maintain a high level of confidentiality with sensitive information.

• You can look at a leader's day and know what needs their attention and what can wait, based on your understanding of the business.
• You've already built your own systems and approach for managing someone's calendar, inbox, and priorities, and you're ready to apply them here while being open to adjusting them as you learn how we work.
• You've worked inside a bank or another regulated environment, so confidentiality and process are already second nature.

• 5+ years of experience as an Executive Assistant supporting C-suite or senior executives, ideally within financial services or fintech.
• Demonstrated ability to manage multiple complex, competing calendars and to handle confidential and sensitive information with sound judgment and discretion.
• Advanced proficiency with Google Workspace and Mac, along with expense and travel management platforms.
• Strong written and verbal communication skills, with the ability to represent executives professionally with the Board, regulators, and external partners.
• Proven ability to build trusted working relationships with senior executives, Board members, and cross-functional stakeholders at all levels.
• High degree of professionalism, initiative, and adaptability in a fast-paced, deadline-driven environment.
• Ability to travel 6+ times per year for high quality in person collaboration.

• Experience supporting executives within a regulated bank, credit union, or other depository institution.
• Familiarity with Board and Board Committee meeting logistics, materials preparation, and governance practices.
• Bachelor's degree.

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 

It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. 

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.  Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. 

_{Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.}