Head of Customer Design

MOO is a design-led, technology and manufacturing business that operates in the global print and branded merchandise market.

The company is a leader in the market’s premium segment, with premium products and compelling ESG credentials. Customers are typically brand conscious SMEs based in North America, the UK, and Europe. MOO’s relentless focus on the customer has helped create an award-winning and much-loved brand, with exceptional customer satisfaction ratings, a Trustpilot score of 4.6.

A recipient of British business’ highest award, ‘The Queen’s Award for Enterprise’, MOO has also been profiled in the Financial Times, was ranked in the top 10 UK start-up companies by the Guardian Newspaper, and is part of the ‘Future 50’.

Founded in 2004, MOO employs 400 people today, and is headquartered in the UK, but with the majority of sales and key operations in the USA. The company has raised Venture Capital from Index Ventures, Accomplice, and LocalGlobe.

The Customer Design team, a branch of the MOO Creative Department, is a group of highly talented and efficient graphic designers primarily tasked with servicing our valuable Business Customers. Beyond customer design support, the team also plays a key role in executing collaborations and developing sales enablement materials, ensuring our internal marketing and sales teams are equipped with compelling, brand-aligned creative that drives engagement and business growth.

MOO is seeking an experienced creative and operational leader to oversee and scale our Customer Design sub-function, ensuring the team delivers high-quality, efficient, and commercially impactful creative solutions across Managed Services work, MOO collaborations, and sales enablement initiatives. As demand for customized design support continues to grow, this role is responsible for building the robust infrastructure and rigorous workflow management required to meet growing volumes without compromising quality. The Head of Customer Design is a critical driver of business value, directly influencing revenue growth by positioning Customer Design as a reliable, strategic, and high-impact partner to Sales, Marketing, and Creative teams.

This is an exciting opportunity in our Capetown hub for a senior creative leader to shape the vision and direction of our Customer Design sub-function, leading a large team to deliver high-quality creative solutions that support business growth and customer success. This role requires strong strategic thinking, operational excellence, and an expert creative eye, along with proven experience leading senior talent and driving cross-functional initiatives. The ideal candidate will confidently lead complex projects, optimize workflows, and partner closely with Sales, Marketing, and Creative teams to deliver impactful customer design solutions, MOO collaborations, and sales enablement materials.

Please note to cover our US clients the hours for this role are from 11am-7:30pm SAST to cover overlap with our UK and US Partners