Contracts Team Assistant (AU Client - Remote)

You will be required to assist in all aspects of the contracts administration process, supporting the Contracts team from Expression of Interest (EOI) through to contract execution. This may at times extend beyond the duties listed below.

Managing the day-to-day workflow, including processing EOIs, following up on outstanding requirements, coordinating documentation, and liaising with internal and external stakeholders to ensure efficient progression of client files.

This will require you to maintain accurate CRM records, prepare and send client communications, ensure compliance with documentation requirements, and keep all stakeholders informed throughout the process.

Other responsibilities include but are not limited to:

• Manage shared inbox correspondence and respond to client enquiries within 24 hours.
• Maintain accurate and up-to-date records within the CRM system.
• Record detailed, clear, and timestamped notes across all client files.
• Process EOIs accurately, including compliance with financial and documentation requirements (e.g. Super Plus EOIs).
• Follow up outstanding requirements, including SMSF-related documentation.
• Create and maintain client folders and settlement records.
• Prepare and send contract order confirmations and welcome emails.
• Manage EOI amendments and replacements.
• Prepare, review, and follow up contracts to ensure timely execution.
• Draft and send professional correspondence to clients and stakeholders.
• Ensure all documentation is accurate, complete, and compliant prior to submission.
• Escalate urgent or complex matters to the relevant Manager as required.
• Provide ad hoc administrative and contract-related support as directed by the Contracts Manager or Sales Manager.

You will be fully trained in internal systems and processes and will be responsible for effectively prioritising your daily workload to meet required turnaround times.

We encourage continuous improvement and team collaboration, with a focus on enhancing internal processes, maintaining high data integrity standards, and delivering excellent client communication.

• 2-3 years of experience in administration, contracts support, real estate, or a similar role.
• Experience working with AU clients within the financial services or property industry is highly regarded.
• Strong written and verbal communication skills.
• Excellent attention to detail and high level of accuracy.
• Proven experience in data entry and record management.
• Strong organisational and time management skills.
• Ability to manage high volumes of work and meet deadlines.
• Proactive, reliable, and results-driven approach.
• Strong problem-solving skills and ability to work independently.
• Ability to communicate professionally with clients and stakeholders via email and phone.

Join our team and enjoy these benefits & perks:

• Medical, dental, and life insurance from day one
• Paid vacation and sick leave (with quarterly conversion)
• Competitive salary and annual appraisals
• Financial assistance program
• Mandatory government benefits and 13th-month pay
• Company events - promoting work-life balance and career growth

Only shortlisted candidates will be contacted