Onboarding Executive

London (gb)Full-timemid

Administration & Office SupportExecutive Specialist

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Overview

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We’re looking for an Onboarding Executive to join our London-based Customer Success team.

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What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We’re looking for an Onboarding Executive to join our London-based Customer Success team. You will lead the end-to-end onboarding process and pipeline management for our high volume SME and Mid-Market segments, and be responsible for the "golden moment" - the critical period between a contract being signed and a scheme successfully launching.

This role is focused on ensuring a world-class first impression and high initial engagement. You will work in a high-impact partnership with a team of Account Executives: you own the pipeline, timelines, and launch execution, while the Account Executives maintains the long-term relationship and commercial success.

This role is based in our Oxford Circus office, minimum x2 days per week.

Manage the onboarding pipeline for SME and Mid-Market accounts, ensuring every client moves from "signed" to "launched" successfully

Collaborate closely with Account Executives, Implementation, and Business Development to facilitate a smooth handover and successful launches

Drive the customer-facing launch plans and deliver high-impact engagement activities (comms plans, webinars, engagement events)

Establish, document, and constantly improve the onboarding "playbook" to ensure scalable and repeatable success

Proactively analyse data to identify and implement experience and process improvements through better materials, automation, and self-serve resources for clients

Become an expert on our salary sacrifice scheme, delivering timely client education and unblocking any challenges

2+ years of B2B customer-facing experience, in onboarding, project management, account management, or another relevant role

Highly organised and efficient with the ability to manage a high volume of tasks simultaneously without losing attention to detail

Comfortable using data to tell a story and drive decision-making

A "Back Each Other" mentality - you thrive in a collaborative model and enjoy working across teams to deliver a great outcome

Confident communicator, with the ability to engage, excite and instil confidence in diverse audiences

A start-up mindset - you are adaptable, excited by the challenge of solving problems, improving "v1" processes and navigating a fast-paced environment

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits

🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

P.s. 🐶 just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies

🤖 We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!