Front Office Administrator

Acting as the primary point of contact for an established professional membership body, this role is critical for driving seamless member engagement and executing cross-functional operational workflows. It offers a structured administrative professional the opportunity to take ownership of multi-channel stakeholder communication, executive governance support, and end-to-end office administration within a stable, long-term environment. Key Responsibilities Stakeholder Experience: Manage front office and switchboard operations, ensuring consistent, professional triage and tracked resolution of all member and external stakeholder queries. Communication Coordination: Design, coordinate, and distribute bulk email communications while maintaining accurate, segmented membership mailing lists to ensure timely and aligned digital updates across websites and social media platforms. Newsletter & Content Management: Spearhead the end-to-end newsletter assembly by gathering multi-departmental inputs, tracking contributor deadlines, managing external production vendors, and verifying final draft accuracy. Committee Secretariat Duties: Provide comprehensive administrative support to the Marketing Committee by scheduling sessions, drafting agendas, taking precise minutes, tracking critical deliverables, and organizing historical documentation. Governance & Executive Support: Assist the Chief Executive Officer and Operations Manager with structured governance tasks, including preparing highly accurate Board packs, maintaining secure institutional records, and auditing compliance deadlines. Advertising & Procurement Admin: Direct advertising booking schedules, verify copy approvals, monitor placement deadlines, and track performance records. Office Infrastructure Oversight: Supervise daily office supply levels, maintain robust document control filing systems, and coordinate third-party infrastructure vendors such as cleaning and IT support teams. Requirements Substantive Experience: A minimum of 8–10 years of verified experience spanning administrative coordination, high-level client engagement, and front office management. Process Execution: Proven capability to independently prioritize workloads, manage strict institutional deadlines, and execute follow-through across multiple departments. Communication Stature: Exceptional written and verbal communication skills, demonstrating the composure and maturity required to interface with senior industry delegates. Required Software Skills Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Digital Bulk Email Communication Tools Basic Website and Content Management Systems (CMS) Benefits & Culture A highly stable, process-driven, and supportive working environment optimized for long-term career continuity. Opportunities to work independently with localized operational autonomy and clear lines of individual accountability. Direct immersion within a leading regional industry body, fostering professional growth alongside senior executive leaders. Work Type & Location Work Type: On-site Location: Midrand, Gauteng Full-time (Monday - Friday, 7h30 am - 4 pm)