Front Desk Coordinator

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process. 

Monday, Tuesday, Friday( 7am to 7pm, 8am to 8pm, 7:30am - 7:30pm)

Responsibilities 

• Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service.  
• Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.  
• Enter membership leads and patient demographics into Salesforce.   
• Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate.   
• Address any member questions or concerns promptly and escalate them as needed.   
• Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs  
• Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards.  
• Distribute mail and facilitating mailing items to members and signing for packages on occasion.  
• Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.  
• Perform related duties as required.   

 Experience  

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:  

• High School degree or equivalent required  
• 1-2 years of previous hospitality and/or medical office experience strongly preferred   
• Excellent administrative background, especially in managing customers on the phone 
• Ability to efficiently execute (and often improve) established office routines and policies.