Virtual Assistant - 20694

Role: Virtual Assistant
Employment Type: Full-time, Independent Contractor
Work Model: Remote
Work Hours: Monday–Friday, 8:00 AM–4:30 PM Pacific Time (PT) alignment

About the Role

We’re seeking a reliable and detail-oriented Virtual Assistant to support the Sales Operations and Order Processing team. This role is responsible for manually reviewing and processing customer orders between Shopify and the company’s ERP system, verifying order information, identifying discrepancies, and coordinating with sales team members to resolve incomplete or unclear orders. The work is repetitive and high-volume, requiring strong accuracy, sound judgment, productivity, and clear written and spoken English communication.

Key Responsibilities

• Review incoming customer sales orders in Shopify.

• Manually enter and update order information in the ERP system.

• Verify order details for accuracy, including:

  • Shipping addresses

  • Completed fields

  • Special instructions

  • Other required information

• Identify and flag incomplete, unclear, or inconsistent orders for escalation.

• Communicate with sales staff and sales managers to resolve missing or incorrect information.

• Process additional orders and related data entry tasks throughout the workday.

• Maintain required accuracy and productivity targets.

• Follow established processes consistently while working independently.

• Help keep order processing moving efficiently with minimal supervision.

Required Qualifications

• Fluent written and spoken English.

• Strong attention to detail and accuracy.

• Basic data entry experience.

• Ability to process a high volume of information consistently.

• Comfortable performing repetitive, process-driven work.

• Strong judgment when identifying incomplete or inconsistent information.

• Ability to work independently and follow established procedures.

• Professional communication skills when coordinating with internal team members.

• Reliable internet connection and ability to consistently work Pacific Time hours.

Nice to Have

• Experience with Shopify.

• Experience working with ERP systems.

• Prior experience in order processing, sales operations, data entry, or administrative support.