Medical Virtual Assistant - Virtual Assistant

Virtual Rockstar is seeking a highly organized and detail-oriented Medical Virtual Assistant to join our partner’s multidisciplinary therapy team based in Maryland. This role is fully remote but requires full-time commitment during U.S. Eastern Time business hours. You will be an integral part of a collaborative care team, supporting Occupational Therapy (OT), Speech-Language Pathology (SLP), and psychological services. Responsibilities You will work closely with front office and billing staff to ensure a smooth patient experience, accurate scheduling, and proper insurance handling. Responsibilities include: Patient & Administrative Support Respond to patient inquiries via phone and email Maintain accurate patient records in compliance with HIPAA regulations Ensure patient privacy and confidentiality at all times Assist in pre-visit organization, ensuring all paperwork and insurance requirements are complete prior to scheduling Insurance & Billing Support Verify patient insurance coverage Obtain pre-authorizations for procedures Update patient files with accurate insurance information Liaise with insurance providers to clarify coverage and benefits Track and follow up on pending claims and denials Resolve billing discrepancies promptly Team Collaboration Coordinate with the in-house front desk and billing team to ensure scheduling and billing accuracy Support therapists and administrative staff in managing daily workflows Requirements Experience in medical administration, preferably in PT/OT/SLP or behavioral health settings Strong understanding of insurance verification, authorizations, and claims follow-up Proficiency with healthcare software and insurance portals (e.g., Prompt, Availity, CareFirst, NaviNet, Humana Military) Excellent communication skills (written and verbal) High attention to detail and ability to manage multiple priorities Reliable internet connection and a quiet, professional remote workspace Non-Negotiables Proven experience with insurance benefits verification Proven experience obtaining and managing prior authorizations Experience following up on insurance denials and claim issues Strong phone skills and confidence handling both inbound and outbound patient calls High attention to detail and commitment to accuracy Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the Globe