CPT-10941 Billing & Customer Service Virtual Assistant

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are looking for a detail-oriented Virtual Assistant to support our billing team. The role involves handling customer inquiries, processing claims, and ensuring accuracy in rate sheets and billing data.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

• Provide billing-related customer service and respond to inquiries
• Process and manage claims accurately and in a timely manner
• Cross-check and validate rate sheets for accuracy
• Maintain and update billing records and spreadsheets
• Assist with data analysis and reporting using Excel

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Strong mathematical skills and comfort working with numbers and financial data
• Advanced Excel skills (formulas, data analysis, and spreadsheet management)
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to work independently and meet deadlines
• Tools/Software: Excel, QB, Google Docs, Gmail, Zoho

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday
• Daily Working Time: 9am - 5pm EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement