Administrative Assistant (Austin)

WHO WE ARE:
The Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101 E. 15th Street, Austin, TX in the Open Records department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
The Intake Administrative Assistant (Administrative Assistant III) performs complex (journey-level) administrative support work. Work involves disseminating information, maintaining filing systems and performing internal administrative support work. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Primary work involves responding to customer inquiries under the Texas Public Information Act and related confidentiality and disclosure laws. Work requires a high degree of attention to detail and managing a high volume of requests and files at one time. This position will perform some data entry into the Open Records tracking and management system requiring accuracy. Work includes processing and assisting in the processing of requests from the public, law enforcement, and governmental entities. Work involves working well with other staff and performing the office administrative duties.

YOU WILL BE TRUSTED TO:
- Perform general office duties such as filing, routing mail, and ordering and maintaining office supplies.
- Assist with answering and routing phone calls and handling requests from walk-in requesters.
- Monitor the Open Records mail inbox and responds to email correspondence and returns calls from the public.
- Monitor the Open Records tracking and management system for incomplete requests or close requests that are not open records request.
- Collect fees for documents and routes to the agency controller.
- Review remittance logs of checks received for the processing and completion of open records request.
- Interact with other departments and the public.
- Draft correspondence and assist with other clerical or legal assistant duties as assigned.
- Respond to inquiries and interprets rules, regulations, policies and procedures.
- Assists in the development of administrative or technical assistance policies and procedures.
- May provide guidance to others.
- Perform other duties as assigned.

YOU QUALIFY WITH:
- Two years of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records and reports.
- Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:
- Knowledge of Public Information Act or unemployment insurance disclosure and confidentiality laws.
- Knowledge of office practices and administrative procedures.
- Skill in the use of standard office equipment and software.
- Knowledge of Office 365 applications.
Ability to:
- Implement administrative procedures.
- Interpret rules, regulations, policies and procedures.
- Communicate effectively.
- Provide guidance to others.

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $3,650.00-$3,916.67/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits 

Duty involves up to 10% travel within the state of Texas.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.