Teaching Operations Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose To provide administrative support to the Operations team, contributing to the effective day-to-day operation of the Teaching Centre, and to support staff in addressing child protection and safeguarding matters in line with organisational policies and procedures. Main Accountabilities Provide high-quality customer service and administrative support to ensure the smooth day-to-day operation of the Teaching Centre. Act as a first point of contact for customer enquiries, responding to routine requests and escalating more complex issues where appropriate. Support the welfare and safety of Young Learners by monitoring student movement during classes, identifying and reporting safeguarding, behavioural, operational or service-related concerns, and ensuring any issues that may impact the customer experience are promptly escalated. Coordinate and deliver a range of operational, logistical and administrative services that support teaching, registration, events and other Teaching Centre activities. This includes preparing classrooms to agreed standards, arranging room layouts, performing basic classroom technology checks, reporting maintenance issues, maintaining accurate records and databases, and supporting the management of promotional materials. The role also involves liaising with internal teams, customers, suppliers and contractors to ensure services and events are delivered efficiently and effectively. Monitor and manage resources, stock, deliveries and contracted services to maintain a safe, clean and well-functioning learning environment. Ensure classrooms and public areas meet organisational standards, act as a key contact for Teaching Centre deliveries, and coordinate external contractors to complete routine activities within agreed quality and timeframes. Plan and prioritise workload effectively, adapting to changing business needs while ensuring consistent service delivery. Skills & Qualifications Essential * English language proficiency at B1 (Intermediate) level or above. * University Degree * Demonstrated work experience in a professional office or service-oriented environment. Desirable * Experience of working in an Educational institution Important Information * Job Grade: 2/J * Job Location: Alexandria - Egypt * Gross Monthly Salary: EGP 11,459 * Closing Date: 28 July 2026 This role is only open for candidates who have the legal right to live and work in the job location A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org