Administrative Assistant

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

The Administrative Assistant serves as front desk receptionist and is the primary point of contact for Community Teamwork’s Resource Center, creating a welcoming and supportive environment for all clients, visitors and staff. This role is responsible for client check-in, sorting daily mail, administrative support and ensuring seamless front desk operations across multiple agency programs.

1. →Warmly greet and direct clients entering the Resource Center
2. →Check in clients and communicate their arrival to the appropriate staff
3. →monitor automated voicemail systems, respond to general inquiries, route calls and messages to the appropriate person/department
4. →Sort mail and distribute to correct mailbox
5. →Receive incoming packages/shipments and notify the correct staff person for pick up
6. →Securely distribute checks to designated clients according to protocol
7. →Assist clients with basic administrative needs including copying and/or faxing documents
8. →Collect documentation for clients and place it in correct program mailbox for pick up
9. →Copy and stock informational packets/flyers for Resource Center display racks
10. →Manage the booking schedule for the first-floor conference room
11. →Track inventory for office supplies, including ink and toner and communication needs to the 1^st floor Administrative Assistant
12. →Coordinate routine maintenance requests for the fax and copy machine
13. →Support first floor management with administrative task as assigned
14. →Uphold the values of CTI – Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

1. High School diploma or equivalent
2. 1-2 years of experience in front desk operations, reception or customer service preferred
3. Understanding of low-income population needs
4. Customer Service skills should include strong verbal and written communication with a client-focused compassionate demeanor
5. Experience with multi-line phone systems, standard office machinery (copiers, fax machines) basic scheduling tools and Microsoft Office
6. High attention to detail, strong time-management skills and the ability to multi-task in a busy walk-in environment
7. Ability to handle sensitive client information with strict confidentiality and professionalism
8. Bilingual/ Spanish required
9. Ability to pass background check.

• Associate’s degree