Administrative Assistant - Kentuckiana Pediatric Dentistry

• Monday-Friday: 8am-5pm (Fridays are typically half days)

• 40 hours per week

• Schedule fluctuates between Mt. Washington and Shepherdsville locations

• 4-day work week when applicable to schedule

• $19–$22 per hour (depending on experience)

This role plays a key part in ensuring efficient daily workflow and exceptional patient experience. Responsibilities include:

• Answering incoming calls and assisting patients with scheduling and general inquiries

• Scheduling and confirming patient appointments, including manual follow-up when needed

• Verifying insurance eligibility prior to appointments

• Checking patients out and reviewing account balances

• Monitoring quick-fill and missed appointment queues to proactively fill schedule gaps

• Assisting with surgery scheduling and coordination, including communication with partnered surgery facilities

• Providing administrative support during slower periods and designated closed days (including phone coverage

• Maintaining accuracy in scheduling systems and supporting overall front office workflow

Our ideal candidate is:

• Highly organized with strong attention to detail

• Able to manage multiple responsibilities while maintaining accuracy

• Comfortable in a fast-paced, process-driven environment

• Proactive in identifying and addressing scheduling gaps

• A strong communicator with patients, parents, and partnering facilities

• Dependable, calm, and professional

• Comfortable learning and managing surgery scheduling processes over time

• Team-oriented with a solutions-focused mindset

• Committed to maintaining confidentiality and professionalism

We are an equal opportunity employer committed to creating an inclusive environment for all applicants. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants, regardless of personal characteristics, are encouraged to apply. 

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.