Ancillary Front Office Representative

Location: US-1 Clinic, St. Augustine, Fl

• →Greet and check in patients promptly and professionally
• →Collect and verify patient demographic, insurance, and consent information
• →Schedule appointments and follow-up visits
• →Verify insurance eligibility, referrals, and authorizations
• →Collect copays, coinsurance, and outstanding balances
• →Answer basic billing and insurance questions and escalate complex issues as needed
• →Scan and update patient documents accurately
• →Communicate schedule delays to patients in the lobby
• →Maintain and balance a secure cash drawer daily
• →Follow front office procedures and HIPAA guidelines
• →Maintain a clean, organized, and confidential workspace

• High school diploma or GED preferred
• Minimum of 1 year of front office or patient registration experience in a medical setting
• Knowledge of insurance processes, medical terminology, and scheduling systems
• Strong communication and customer service skills
• Ability to handle sensitive situations with empathy and professionalism
• Bilingual (English/Spanish) strongly preferred
• Payment collection experience preferred

• Standard medical office environment
• May require travel between clinic locations
• Ability to sit, stand, bend, and use a computer throughout the day