Workplace Experience Manager

• Qualification    : Bachelor’s Degree / Master Degree (Preferred MBA)
• Industry Type               : FM Services, Hotel, IT/ITES
• Overall Experience   : 10 – 12 years 
• Industry Experience   : 8 – 10 years
• Technical Skills    : Building Services
• Generic Skills             : Leadership, Communication, Vendor/people management
• Behaviors     : Team work, Learning attitude & Positive thinking

Facility Manager will be responsible for managing all aspects of the facility management service delivery system in Accenture; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within Accenture alliance partner organizations and customer satisfaction.

• Communication skills 
• Planning and organizational skills 
• Negotiation skills 
• Problem analysis 
• Decision-making 
• Judgment 
• Client service orientation 
• Adaptability 
• Team work
• Presentation skills
• Computer Knowledge
• Technical knowledge of building services
• Innovative approach at work

• →Provide leadership to the facilities management team
• →Demonstrate leadership & responsiveness and creativity
• →Understand the FM scope and in consultations with JLL City Manager or facility manager – develop specific processes & procedures to reduce cost & improve client satisfaction
• →Accomplish at least 95% Key Performance Indicators as agreed with Accenture
• →Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team.
• →Assist City Manager in developing & implementing the facilities management account plan for the facility
• →Identify training needs for all subordinates
• →Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team
• →Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities.
• →Participate and motivate in process improvement initiatives. Participate in CIWG.
• →On time reporting of incidents in the facility. 
• →More accountable for any issues/escalation in the facility 

• To ensure Facility Maintenance and Upkeep on an ongoing activity  
• To act as a single point of contact for the designated facility for all FM escalations.
• Ensure Upkeep Schedule and Execution as per the schedules
• Direction of daily/Weekly work at site to the staff  
• Ensure Cafeteria Management related to hygiene and food safety  
• Follow Building Inspection Plan  as per the process
• Govern Daily Walk around and Snag Closures  
• Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility
• Ensure Environment, Health and Safety practices  
• Managing Client/VVIP Visits and Walkthroughs  
• Managing Govt. Official Visitors  
• Delivering and adhering to the agreed KPI and SLAs  
• Ensure Incidents are managed and communicated as per the escalation matrix
• To Ensure Builders Co-ordination on their deliverables  
• To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered  
• Attending to Adhoc Requirements and to assist operations manager and Accenture leads in all F&S related internal audits and business specific external audits  
• Manage IC Requests within the TAT  
• Ensure Asset Management - Bonded and Non-bonded  
• Ensure Stores Management  
• Co-ordination with CP Team on Seat Planning  
• Project Movement (Deals) - Co-ordination  
• Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.  
• Transport Operations - Co-ordination  /Events - Co-ordination  /Logistics - Co-ordination  
• Govern Scrap and Waste Management  
• Conduct R&R Programs  
• Follow Business Continuity Management process  
• Ensure BGC for Direct and TPV Staff  
• Perform Daily/Weekly/Monthly checks  
• Ensure Drop Ins and Additional Power Loads are handled as per process  
• Use of Technology Tools and Operations  
• Co-ordinate - Expansions, Go Lives and Decommissioning  
• Fact Finding of abnormalities  
• Conduct Facility Risk Assessment and Mitigation  
• Perform Facility Access Management - Level 2 and Level 3 areas  
• Operational requirement approvals - Photography, space blocking, Bay decoration etc.  
• Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns
• Should have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.   
• Ensure Daily/Weekly/Monthly Reports are sent as per timelines  
• CRM Dash Boards are sent as per timelines    

• Fire Drill Reports are sent as per timelines    

• Ensure Vendor Partner Deliverables   
• Ensure Monthly Performance Review and Scoring  
• Ensure Service Partner Induction and Termination as per process  

• Ensure monthly meeting with the builder is conducted to discuss on the issues/concerns followed with closures
• Ensure building services are executed by the builder as agreed in the contract
• Ensure all open points under builder SCOPE is closed with necessary action
• Ensure submission of rental/utility invoices on time by the builder and track for payment process
• Co-ordinate with builder on necessary action during the annual shutdown activity
• Initiation and tracking of ad-hoc special requests / seeking support of RE teams to resolve builder issues

• Ensure Fire Drills are conducted as per the calendar  
• Ensure Wellness Mock Drill are conducted as per the schedule  
• Ensure CCR Mock Drill are conducted as per the schedule
• Ensure BCP Mock Drill are conducted as per the schedule

• Ensure Direct Staff Training & Development  
• Ensure TPV Staff On-boarding and Training  
• Ensure Cafe Staff Training and other vendor partners  
• Ensure Floor Warden Training prior to Fire Drill  
• Ensure TPV Fire Safety Training prior to Fire Drill  

• Ensure Focus Meetings/Bay Connects are conducted as per the calendar  
• Ensure Workplace Connects are conducted as per the calendar
• Participate in Workplace Town Halls and provide quality inputs
• Ensure Stake Holder Connects (BU, CRM, SDL,WL Etc)  
• Ensure VOC's and CCP Survey Closures  

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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